Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.
We are currently recruiting for a Logistics Specialist based in Spain. We’re searching for a proactive professional who can optimise workflows, manage vendor relationships, and ensure our goods move across the globe with precision.
Location: Remote in Spain, ideally in major cities
Job Descriptions
* Customer Shipment Support
o Proactive Guidance: Provide clients with clear sample shipment instructions, including packaging standards, labeling requirements, and pickup scheduling procedures.
o Pickup Coordination: Schedule on-demand pickup services for clients, coordinating with logistics providers (e.g., DHL, FedEx, UPS) or internal Novogene drivers to collect sample packages at specified locations and times.
o Dedicated Point of Contact: Serve as the primary logistics liaison for clients during the shipment process, addressing all inquiries regarding transit times, tracking, customs clearance, and related matters.
* End-to-End Shipment Monitoring & Issue Resolution
o Full Journey Tracking: Monitor real-time status of client shipments from pickup, transit, and customs clearance through to final delivery at the laboratory.
o Exception Management: Proactively identify issues such as shipping delays, customs holds, or missing documentation, and promptly coordinate with customs authorities, logistics providers, clearance agents, and internal teams for resolution.
o Client Communication Bridge: Provide transparent and timely updates to clients in case of logistics issues, effectively managing their expectations.
* Compliance & Documentation
o Document Pre-review: Assist clients by reviewing or providing templates for required customs documents (e.g., commercial invoice, packing list, product description) prior to shipment to ensure accuracy and prevent clearance delays.
o Compliance Advisory: Ensure clients are aware of and adhere to relevant regulations for the international transport of biological samples.
o Daily Liaison: Maintain regular communication with contracted logistics providers to manage pickup appointments, service complaints, and optimize shipping solutions and costs.
o Feedback & Improvement: Gather logistics-related feedback from clients and internal teams, and contribute to the development and optimization of client shipment processes to enhance overall efficiency and customer satisfaction.
* Other Duties
o Dry Ice Ordering: Arrange dry ice for client shipments as required.
o A limited amount of business travel is acceptable.
o Additional tasks as assigned by the direct manager.
Your skills and experience
* Education: College diploma or above. Preference for degrees in Logistics, International Trade, Life Sciences, or related fields.
* Minimum 1 year of experience in international express/logistics customer service, operations, or a related role, with direct client communication and resolution of logistics issues.
* Familiarity with basic import/export customs clearance procedures in key European countries (e.g., Spain, UK, Germany).
* Prior experience in the biological or related industry's logistics, with knowledge of sample transportation specifics, is preferred.
* Language: Fluency in both Spanish and English (written and spoken) is required. Knowledge of Chinese is a plus.
* Excellent customer service orientation and communication skills: patient, clear, proactive, and able to explain logistics processes and handle issues in a client-friendly manner.
* Strong problem-solving ability: capable of quick response under pressure and coordinating multiple resources to resolve in-transit issues.
* Detail-oriented: high sensitivity to tracking numbers, client information, and document details.
* Technical Skills: Proficiency in Microsoft Office; capable of data consolidation and analysis.
Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Novogene is committed to ensuring all qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, nationality, disability, or any other legally-protected characteristics. All employment decisions at Novogene are based on business requirements for its positions and skill sets of applicants. The business is committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental conditions.
Our privacy policy: https://www.novogene.com/eu-en/privacy-policy/?_gl=1*1w6ksjs*_up*MQ..&gclid=Cj0KCQjwuMuRBhCJARIsAHXdnqOgH94fnKpCUZRAZBfyifMnPwPWW-i79qDY1FSjDWJGyhkLfYM7xU0aAgBiEALw_wcB
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