Want to be a part of our team?
The IOC Analyst is a critical part of our future success, and we are looking for absolutely and only the best people out there. The
worker supports the technical services and support function under the guidance of technical lead engineers.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
Working at NTT
Key Responsibilities:
* Monitor, detect and prevent incidents.
* Effectively communicate, and escalate if necessary, complex technical issues to a broad range of customers.
* Supervise in real time the alarms and specific events occurred on every platform.
* Attend to consults and claims related to monitoring.
* Registry and resolution of incidents.
* Take ownership of customer issues of Tier 1 level and see problems through to resolution.
* Execute standard changes for customer request fulfilment.
* Support upper Tiers in the deployment of new solutions
What will make you a good fit for the role?
Personal Skills:
* Excellent phone and communication (written and oral) skills.
* Committed to providing quality service & results, ready to make a positive difference.
* Proactive and stress resistant.
* Ability to take decisions quickly and efficiently.
* Ability to prioritize effectively and work with a sense of urgency.
* Ability to work independently with a significant attention to detail.
* Ability to work well in an international team environment.
* Team spirit.
* Customer and service oriented.
* Drive and energy to achieve desired results.
* Logical and methodical problem-solving.
* Passionate about IT Technology.
Technical Skills and Education:
Will be valued: Routers, Switches, Linux, Unix, Windows Apache, Microsoft IIS, Tomcat, MySQL, Oracle, Troubleshooting,
problem solving and analytical skills. Education: Technical Degree.
Language Skills:
* Written and spoken English (fluent/native)
* Written and spoken Spanish (fluent/native)
Here is a sample of what we have to o ff er for full-time permanent employees.
NTT believes that good employees should benefit not only from competitive salaries, but also from other advantages to improve their financial situation. Therefore, we reward our employees with:
* Annual Bonus and Salary review program according to company and individual performance.
* Personal and individual carrer plan.
* Pension plan based on 5% of salary after one year of seniority.
* Opportunity to reduce up to 30% of the income tax with a flexible remuneration plan (Transport, Food and Nursing).
* Referral program with economic compensation. Insipiring Benefits club
NTT values the human side of its employees and supports their work-life balance:
* Fully remote working option, with financial support to have home office. Flexible working hours. Intensive shift: two days early per month.
* December 24 and 31 off, according to business and team guidance.
* Loved ones programme.
NTT, is a company committed to the health, both physical and mental, of its employees:
* Premium private medical insurance (CIGNA) and Dental Cover.
* Reimbursements for gyms (36.30 euros). Sports activities for employees. Well-bot, to promote healthy living at work and beyond.
NTT encourages the career development of its employees. We not only expect them to grow, but we also give them all the support they need:
* Paid certifications and courses. Open LinkedIn Learning, Percipio, Pink Elephant, in-house and proprietary courses, and other vendor resources.
* Study leave programme: 80 hours available per year. English classes, if required, per role. Participation in events
NTT stimulates a good work atmosphere:
* Global and challenging environment, with growing opportunities. Diversity and inclusion.
* Volunteer days (3 per year)
* Great place to work certification. Good office location with facilities such as coffee and snacks and lot parking for riders.
* Healthy breakfast and Pizza Day. Happy Hours programed and facilitated by the company. Company events, Winter dinner and Summer party.
* Team buildings.
* And a constant investment to improve the quality of life for its employees, routinely working on other benefit s to make their lives easier.
About the company
Together we do great things
Notice
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