Position
As a Store Manager, you will constantly seek out business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the client’s expectations.
Team Management and Development
1. Grow and develop your team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans
2. Identify, recruit, and develop talent, securing succession plans
3. Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment
4. Organize the team and shop floor coverage in an effective manner to meet the changing business needs
5. Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration to the company is positive
6. Communicate with passion and inspire the team on company messages and information during morning briefings, training, one to one meeting
Client Experience
7. Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony “in the moment”
8. Manage the customer flow through effective forward planning and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged
9. Build a client centric mindset within the store which focuses on always exceeding the client expectations
10. Develop client database by optimizing data quality and quantity
11. Train and develop the team to be confident on their after sales knowledge
Business Development
12. Grow the top line sales of the store, identifying opportunities and maximizing potential
13. Develop, define and implement relevant and tangible action plans in line with company’s needs and expectations
14. Focus on category development within the store, collaborating with all the relevant functions to ensure each category potential is maximized
15. Build, grow and develop a loyal client base, utilizing all available tools and opportunities
16. Acts as a brand promoter, networking and creating awareness through representation of the brand at local activities
17. Connect with internal and external peers in the market to create an effective collaborative network
18. Understands external competitive landscape and market trends and is constantly taking steps to increase knowledge and awareness
19. Proactively share market insights and opportunities with business stakeholders
20. Monitor business performance, results and audits and develop actions as needed
Operations
21. Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented
22. Ensure the flawless implementation and adoption of the Retail tools and assets for FOH and BOH client and user experience
23. Maintain inventory and be accountable for inventory management and accuracy
24. Ensure that all store processes and procedures are harmonized in order to provide best in class client experience including; All Health & Safety matters are adhered toStore Facilities are maintainedGrooming Guidelines are respectedEffective collaboration between front and back of house teams and activities
25. Additional duties and management responsibilities as required
Profile
What is important for the role
26. Proven experience within a similar environment leading diverse people to success
27. Effective communication and interpersonal skills, valuing, and amplifying diversity
28. Leads with empathy and curiosity to listen and understand
29. Strong and demonstratable commercial acumen
30. Ability to be agile, creative, and commercial in solution development
31. Passionate and knowledgeable about our product and the industry
32. A Client centric mindset with a passion to exceed expectations
33. A committed Team Player, able and willing to collaborate with various stakeholders
34. A deep interest in Fashion, Art, and Culture
35. Fluent in English. Good level of Spanish. Any other language is a plus
Additional information
About LOEWE
LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.