Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.POP MART is a fast-paced company with a young and multicultural team where you can expect to :
Gain valuable professional experience covering the entire retail life cycleReceive structured customer service, retail operations, and product trainingParticipate in a structured bonus scheme aligned with performanceEngage in comprehensive training and development programsEnjoy regular team social eventsThe Operations Supervisor will play a key role in ensuring the efficiency and effectiveness of store operations across all current and future POP MART locations in Spain. Reporting directly to the General Manager, South Europe, the incumbent will focus on :
Optimizing operational processes, ensuring compliance with company standards, and supporting the overall retail strategyOverseeing daily store operations, ensuring efficiency, service quality, and compliance with policiesMonitoring and managing inventory flow, stock replenishment, and loss prevention strategiesSupporting initiatives to improve store profitability and operational costsAssisting with marketing campaigns, product launches, and merchandising plansSupporting store recruitment, onboarding, and training to align with brand standardsConducting store visits and operational audits to assess performance and identify improvementsResolving operational challenges with hands-on supportAligning store operations with business goals through collaboration with marketing, HR, and merchandising teamsAnalyzing store performance metrics and proposing data-driven improvementsEnsuring compliance with health & safety, labor regulations, and brand guidelinesMinimum requirements include :
5+ years in retail operations, preferably in designer toys, lifestyle, fashion, or entertainment retailStrong understanding of store operations, SOPs, and complianceExperience in recruitment, onboarding, and training at store levelAbility to analyze performance and enhance operational efficiencyProficiency in Microsoft Excel, PowerPoint, and reporting toolsAdaptability to a fast-growing, energetic retail environmentPermanent right to work in Spain without visa sponsorshipImmediate availability or short notice preferredKnowledge of the Spain retail marketProficiency in Mandarin or Chinese is a plus but not requiredJ-18808-LjbffrJ-18808-Ljbffr
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