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Client service agent (m/f/nb)

Barcelona
D-EDGE
Publicada el 17 octubre
Descripción

## Job Description** ABOUT D-EDGE** Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike. D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.At D-EDGE we are driven by these **4 key values:** We care about people #PEOPLE FIRST We dare to share #OPEN COMMUNICATION We embrace change #ADAPTABILITY We go the extra mile #GO BEYOND--- **THE TEAM****Customer Service** is at the heart of our value proposition. The different teams within it support our clients throughout their journey, ensuring they have the best possible experience.The **Technical Support Team** provides Level 1 assistance and incident resolution, while also playing a key role in the continuous improvement of our solutions. By gathering and sharing user feedback with the Product teams, they help evolve our services to better meet client needs.--- **WHAT YOU'LL DO**As a **Customer Service Agent** you will be the first point of contact for our hospitality clients. In this role, you’ll ensure smooth communication, route client queries efficiently, and resolve requests whenever possible — all while delivering service with a smile!This position is a great springboard for your career, with clear opportunities to grow into more technical and functional roles.* Answer calls and emails professionally and warmly.* Understand client needs, assess urgency, and direct inquiries to the right teams.* Use your knowledge of our solutions to quickly solve basic requests.* Help clients navigate our tools and resources confidently.* Share insights, suggest improvements, and celebrate team wins**Please note that this job requires a full proficiency in both French & English** A clear path to advanced roles such as second-line support or functional consulting. A dynamic team of motivated colleagues who value teamwork, creativity, and innovation. **Impact:** Work on cutting-edge solutions that transform the hospitality industry and boost client satisfaction. A **Vibrant culture:** Be part of a supportive environment that celebrates success and encourages personal development.* Strong customer service mindset* Ability to identify client needs and ask the right questions to ensure efficient case handling* Fluency in French and English (another language is a plus)* Excellent communication and teamwork skills* Ability to multitask and stay calm under pressure* Comfortable with computer applications and technology--- **WHY YOU WILL LOVE US**By joining us, you’ll find more than just a job — you'll discover a stimulating environment, a committed team, and a culture driven by innovation : **A caring and inclusive culture :** respect, transparency, and autonomy every day. A strong product vision powered by dedicated R&D. **A real commitment to responsibility** **An international work environment :** 45 nationalities, offices in 20+ countries. **Genuine growth opportunities :** Internal mobility, ongoing training, and tailored career paths. **A range of benefits, including:**Accor Employee Card: Discounts on hotel bookings, access to sports and cultural activities, 12 days per year for social engagement **A flexible remote work policy** : up to 3 days of remote work per week and 4 weeks of full remote work per year.**Explore our** **today and see if D-EDGE is the right fit for your career aspirations!***D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.*---***RECRUITMENT PROCESS :***1. A short phone exchange with our Talent Acquisition manager2. A first interview with the Head of Technical Support France3. A last interview with the Regional Director* Contract Type: **Full-Time*** Location: **Barcelona*** **Possible partial remote**
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