Reporting to the Group Chief Information Officer, The Regional CIO (RCIO) acts as the strategic and operational bridge between Group IT (T&DS;) and the countries within a regional cluster, ensuring:- Consistent service delivery and operational excellence across IT services- Strong security posture and compliance- Alignment of regional IT execution with the group operating model, strategy, architecture, and policies- Alignment with Group Transformation strategy- Effective cross‐country coordination, capability uplift, and reduction of fragmentation- Proper governance and decision‐making across Group → Region → Country levelsThe RCIO ensures the region operates as a cohesive service layer, enabling Group IT to execute uniformly and countries to receive fit-for-purpose services.Key Responsibilities1. Regional IT Leadership & GovernanceRepresent Group IT at the regional level, ensuring alignment with the group IT operating model, governance bodies (StratCo, ExecCo, OpCo, Regional Committee), and Group CIO directions.· Facilitate regional decision-making, support business case preparation, and ensure initiatives move smoothly across governance gates.· Strengthen regional accountability and drive transparency on priorities, risks, and resource needs.· Ensure region-specific constraints (market maturity, IT staffing, cost structure) are integrated into Group decisions2. Service Delivery ExcellenceEnsure end-to-end, cross-country IT service performance, including:· Oversight of service performance, major incidents, escalations, and service continuity· Lead the work of Regional Service Delivery Managers, ensuring accountability for service quality· Coordinate with Group product owners to resolve transversal issues (M365, ServiceNow, Cloud, Network, SOC, etc.)· Identify gaps in IT maturity (process, operations, security) and lead remediation across countries· Monitor regional service KPIs, proactive performance indicators, and risk dashboards3. Security & Risk ManagementAct as Regional Security leader, ensuring:· Regional implementation of security policies, standards, and frameworks· Strengthening of regional vulnerability management, threat monitoring, and security governance· Oversight of SOC outputs, incident validation, challenge, and escalation· Support for countries lacking security expertise, especially during incidents and ISO audits· Raise countries' special cases & constraints needing exceptions to ensure business continuity· Coordination of security-related client requirements (e.G., tenders, infosec questionnaires, DPAs)4. Project & Portfolio ExecutionEnsure coherent regional execution of group-driven and region-specific initiatives:· Coordinate project planning, feasibility analysis, resource needs, and alignment with Group PPMO· Ensure proper project governance, adoption, and "build‐to‐run" handover across countries· Manage regional priorities and facilitate portfolio arbitration with Group and countries· Support regional rollout of group IT solutions (e.G., ServiceNow, Cloud, network/security tooling)5. Contract, Vendor & Financial ManagementOversee end-to-end vendor and financial governance:· Negotiate, manage, and monitor regional vendor contracts in coordination with Group; ensure alignment with service expectations & KPIs· Lead FinOps practices across the region:Understanding of local IT budgetsCost transparency (local and Group) and alert in case of budget deviation and playing a key role in identifying solutionsChargeback/showback model including contributions to the cash collection cycleOptimization opportunities, esp. through the identification of IT procurement initiatives and the use of Group contractsCountry alignment on funding principles· Ensure synergy between local, regional, and Group procurement structures6. Country Enablement & Capability BuildingProvide targeted support to countries with structural gaps:· Hands-on help in project management, operations, cybersecurity, infrastructure, and troubleshooting· Promote knowledge sharing and ensure cross-country collaboration to reduce dependency on isolated expertise· Develop local IT teams by clarifying roles and responsibilities. Build a regional competence backbone (ITIL, PRINCE2, ISO 27001 training)· Support and monitor the adoption of technology solutions and regional change management coordination across countries7. Regional Representation & Business PartnershipAct as the primary IT advisor to regional leadership:· Translate business needs into IT priorities and vice‐versa· Support managing partners in understanding IT implications of business decisions· Ensure countries navigate Group IT structure effectively, escalating when needed· Communicate proactively with regional ExCos, boards, and service lines acting as a communication channel between group T&DS; and local/regional stakeholders, and vice versa.Skills & CompetenciesTechnical & Operational· Deep expertise in IT operations, infrastructure, networks, security frameworks, and ITSM· Strong understanding of enterprise service management and cloud ecosystems· Ability to diagnose & uplift IT maturity across highly heterogeneous environmentsLeadership & Influence· Proven ability to influence without direct authority in a federated, multi-country model· Skilled in stakeholder management (Country CIOs, MPs, Group towers, vendors)· Strong capability to drive alignment across regions with diverse economic and cultural contextsStrategic & Analytical· Ability to translate Group strategy into pragmatic, region-specific execution roadmaps· Strong understanding of FinOps, costing models, and vendor performance management· Analytical clarity on risk, spend, capacity, and performanceCommunication· Clear and structured communicator able to simplify complex topics for business stakeholders· Trusted partner to regional leadership and Group ITSkilled in spoken and written English and ideally some of the prevalent languages within their regions.