Company DescriptionFairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and adaptable meeting spaces.Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.**Job Description**:Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following:- Oversee and resolve all guest communication in a professional and courteous manner.- Respond to all guests in a timely manner, ensure follow-up with attention to detail.- Attend to the needs of guests and help them organize their accommodations while staying at the hotel.- Maintain high ethical standards and professionalism.**Qualifications**:- Excellent communication and organization skills required.- Previous customer service experience required.- A high level of both Spanish and English, spoken and written, is essential.**Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain.**Additional Information**What is in it for you**:- Competitive Salary and Benefits- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.- Opportunity to develop your talent and grow within your property and across the world!