CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that’s refreshing!
In 2021, we saw an amazing year of growth for our organization, continuing in 2020 with 50 new starters just in Q1. Our mission is to be the world’s leading retail media platform, with every aspect of our business being world class. We are able to achieve this by living by our core principles:
* Gratitude, honesty, and transparency
* Show up
* Know the role you play
* Do less, deliver more, obsess
* Incremental improvements
* Take ownership
* Collective leadership
* Team before the individual and most importantly,
* Mutual respect
Why this could be your next big break: At CitrusAd, we are committed to fueling our team members’ passion for creativity, collaboration, and desire to learn and grow. After all, it’s our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Job Description
About the role
We are looking for a self-starting, detail-oriented, highly motivated Technical Account Manager (TAM) to join our growing team in EU / UK. As a TAM, you will play a pivotal role in managing the technical integrations and relationships with our biggest clients, ensuring the growth and success of these partnerships.
* Act as a technical owner to assigned accounts, meeting regularly with clients and working through planning and execution of client needs
* Support technical developments, upgrades, and migrations in line with both internal and external business and technical roadmaps
* Monitor active client integrations to proactively identify, troubleshoot, mitigate, and resolve issues expeditiously
* Be the advocate and voice for client requirements when collaborating with internal engineering and product management stakeholders for future feature requests
* Field incoming incident inquiries and collaborate with Customer Success, System Reliability, and Engineering teams to ensure timely resolution, while communicating effectively with customers
* Maintain strong technical knowledge of Citrus’ product offerings and be able to mentor staff on best practices, preferred configurations, and next steps for customer issues
* Provide pre-sales support to the Sales team to secure the “technical close” in the customer sales cycle
* Provide post-sales strategic technical guidance to build solutions for complex problems and collaborating with all stakeholders: clients, internal account management, and engineering teams
* Maintain internal and external documentation surrounding all client integrations
About you
Here at CitrusAd we’re all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.
Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
Simply put - we love our people and understand it’s each of us coming together to create a winning team.
Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry.
Where is CitrusAd located? CitrusAd is globally headquartered out of Brisbane, Australia. We consider ourselves a flexible employer and many of our team members work remotely in many areas of the world.
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