Pbfrog | Capgemini Invent /b /ppAt bfrog /b, we help businesses transform how they connect with their customers. As part of the bfrog Customer First community /b within bCapgemini Invent /b, you will work at the intersection of bstrategy, business, and customer experience /b, helping organizations design and execute customer‑centric transformations. /ppYou will support our clients in initiatives related to bdigital marketing, CRM, e‑commerce strategy, commercial and service models, customer experience, brand, and content /b, always with a strong business and transformation mindset. /ppWe are looking for bConsultants with experience in Customer Experience and Business Transformation projects /b to join our team and work on complex, high‑impact engagements. /ppbr/ppbWhat will you do? /b /pulliParticipate in bcustomer experience and customer transformation projects /b, from diagnostic to execution. /liliAnalyze bcustomer journeys, commercial and service models /b, identifying pain points and opportunities for improvement. /liliCollaborate in the definition of bCX strategies /b, target operating models, and transformation roadmaps aligned with business objectives. /liliWork closely with multidisciplinary teams (strategy, design, technology, data) to deliver bend‑to‑end transformations /b. /liliContribute to bproject management activities /b, including planning, coordination, and follow‑up of deliverables. /liliInteract with clients in an international context, participating in workshops, presentations, and working sessions. /liliSupport business development activities such as bproposals, presentations, and client materials /b. /li /ulpbr/ppbWho are you? /b /pulliYou have b1.5 to 3 years of experience /b in bconsulting /b, preferably in bCustomer Experience, Customer Transformation, Digital Strategy, CRM, or related business areas /b. /liliYou have experience participating in or managing bconsulting projects /b, with exposure to client interaction. /liliYou are comfortable working in binternational environments /b and have a bgood level of English /b (written and spoken). /liliYou demonstrate strong banalytical and problem‑solving skills /b, with the ability to translate insights into actionable recommendations. /liliYou have a bcustomer‑centric mindset /b and interest in business and service transformation. /liliYou work well in collaborative, multidisciplinary teams. /li /ulpbr/ppbNice to have /b /pulliExperience in bCX, CRM, digital marketing, e‑commerce, or commercial transformation initiatives /b. /liliExposure to bCustomer Journey Mapping /b, service design, or CX measurement frameworks. /liliExperience working with binternational clients or multicultural teams /b. /liliKnowledge of CRM platforms, marketing technologies, or digital ecosystems. /liliAcademic background in business, engineering, economics, or similar disciplines. /li /ulpbr/ppbWhy join us? /b /pulliBe part of bCapgemini Invent’s strategic consulting practice /b, within the bfrog Customer Experience team /b. /liliWork on binternational projects /b across a variety of industries. /liliCollaborate in a bmultidisciplinary environment /b combining strategy, design, data, and technology. /lilibHybrid telework policy /b, supporting work‑life balance. /liliCompetitive bsocial benefits /b: meal vouchers, life insurance, medical insurance, childcare vouchers, among others. /liliStructured bcareer path and professional development /b, with access to training and learning programs. /liliA bcollaborative and dynamic team environment /b. /li /ul