Business Process Manager – eCommerce & ERP IntegrationThe Business Process Manager is responsible for defining, harmonizing, and governing end-to-end business processes related to the integration of a global eCommerce platform with multiple ERP systems.The role acts as a bridge between business stakeholders and IT teams, ensuring scalable, compliant, and high-quality integrations.Key ResponsibilitiesIntegration & Solution Alignment- Translate business requirements into process and data models- Collaborate with integration and technical teams to ensure proper implementation- Validate integration flows, including:- Orders, payments, invoicing- Product, pricing, and promotions- Inventory and availability- Customer and master data- Order fulfillment tracking- Ensure consistency in integration standards and data modelsStakeholder & Requirements Management- Act as the main interface between business and IT teams- Facilitate workshops to gather and prioritize requirements- Manage scope, dependencies, and change requestsGovernance, Quality & Compliance- Define and enforce process and integration governance- Ensure compliance with financial, tax, and data regulations- Define acceptance criteria and support testing phases (SIT/UAT)- Maintain up-to-date documentationContinuous Improvement & Operations- Monitor process performance and KPIs (accuracy, lead time, error rates)- Identify automation and optimization opportunities- Support incident and problem management- Drive continuous improvement initiativesRequired SkillsBusiness & Process Skills- Strong understanding of end-to-end eCommerce processes- Ability to balance global standards with local needs- Analytical and problem-solving skillsTechnical Knowledge- Understanding of integration concepts: APIs, REST/SOAP, middleware- Knowledge of ERP systems (SAP or similar)- Ability to work with technical teams without being a developerCommunication & Collaboration- Strong communication and facilitation skills- Ability to work with cross-functional teams- Ability to influence stakeholders without direct authoritySupport & Coordination- Provide second-level support- Coordinate external partners- Train stakeholders on new processes- Qualifications- Bachelor’s or Master’s degree in Business, Information Systems, Engineering, or related field- 5–10 years of experience in business process management, eCommerce, or ERP integration- Experience with eCommerce platforms and integration solutions- Experience in global and complex environmentsKey Attributes- Innovative mindset and ability to challenge the status quo- Strong organizational and coordination skills- Adaptability in fast-changing environments