Our client, a leading multinational technology company,is recruiting for a Service Manager to join their business in Spain.
Position Title:
Service Manager - Bilbao
Position Type:
Contract or employment
Start Date:
ASAP
Location:
Bilbao, Spain
Contact:
Tamara Rajic | +49 (0)
Responsibilities:
* Customer Satisfaction and Service Customer Relationship: (customer voice management,Service Value Demonstration)
* Delivery & Maintenance Assurance: Ensure successful project delivery and maintain network stability through risk management and strategy implementation.
* Service Solutions & Sales: Identify customer pain points, develop competitive service solutions, and manage bidding to drive business growth.
* Partner Capability Management: Guide partner investment, evaluate capabilities, address gaps, and ensure consistent service quality.
Qualifications:
* Bachelor's degree or higher in Telecommunications, Electronic Engineering, Computer Science, or related fields.
* 8+ years of experience in the ICT industry, with at least 5 years in customer service management, delivery & maintenance assurance, service sales experience for enterprise or carrier networks.
* Proven track record in managing service solutions for major projects, including experience in service bidding and sales strategy development.
* Fluency in English is required to effectively communicate with local customers and HQ teams.
* Strong presentation and negotiation skills to demonstrate service value and influence customer budgeting.