RINA is currently recruiting for a Business Support Advisor (France & Africa) to join its office in Barcelona, Spain within the Mediterranean and Africa Marine Division.
Mission
A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations. #LI-SF1
Key Accountabilities
- Maintain accurate customer records in the database and handle customer inquiries related to account information.
- Process contracts and customer orders, ensuring accuracy and timely fulfillment by coordinating with relevant departments.
- Keep customers informed about the status of their orders, delivery dates, and any potential issues.
- Generate and issue invoices, ensuring all details (pricing, quantities, etc.) are accurate.
- Address any invoice-related inquiries or discrepancies.
- Track customer payments and coordinate with the finance department to ensure timely processing.
- Provide excellent customer service by responding promptly to inquiries and resolving any issues related to billing or orders.
- Ensure compliance with company policies, especially regarding documentation, invoices, and customer interactions.
- Maintain organized records of customer communications, transactions, and other relevant documents.
Education
High School Diploma / GED in Business Administration Finance Management
Qualifications
- Minimum of 3 years of experience in business support, customer service, order management, or a related administrative role.
- Strong proficiency in English;
additional languages (e.G., French) are a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook), with familiarity in CRM systems or internal business management tools.
- Excellent attention to detail, ensuring accuracy in different types of documentation.
- Strong communication skills, both written and verbal, with the ability to interact effectively with customers and internal teams.
- Proven ability to resolve customer inquiries and issues efficiently and professionally.
- Good problem‑solving skills for handling billing discrepancies, order concerns, and other customer‑related challenges.
- A proactive, customer‑oriented mindset, ensuring a high level of service and satisfaction. Knowledge of compliance requirements for documentation, invoicing, and customer interactions.
- Ability to multitask and manage priorities in a fast‑paced business environment.
- Experience in financial operations, such as payment tracking and invoice management, is a plus.
- Experience in offer management, contract processing, and customer order fulfillment are a plus.
Competencies
CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
EARN TRUST - Take everyone's opinion into account and remain open to diversity
PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind.We are also compliant to the Italian Law n. 68 / 99.
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