We are looking for a motivated and tech-savvy Reliability Support Engineer to join our B2B SaaS company and become the wizard that makes any platform issue disappear. With around 100 employees, our team is mainly based in Malaga, Spain, but we are incorporated in the US and the EU (with our top-corp registered in Delaware). Our Development team is based in Malaga, but if you code your best from the comfort of your own home or even from a different city—the location doesn’t matter, you do!
What is Plytix? Plytix PIM (Product Information Management) is a SaaS that helps our customers manage their product data. Our platform is the single source of truth for our customers. With Plytix PIM, customers can work on their products collaboratively, send their products to their e-commerce shops, create catalogs, and more. Instead of the usual corporate "who we are" text, watch this video, and if you like what you see, keep scrolling.
Development team
What’s the opportunity? If you're excited about solving technical puzzles and helping others, this is the role for you! You'll dive into the code and technical trenches, providing top-tier support and ensuring our clients experience the highest level of service. We value enthusiasm and expertise, turning customer and platform challenges into success stories. Ready for a new adventure with a fantastic team? We want to hear from you!
Responsibilities include:
* Monitor and troubleshoot production systems and respond to incidents promptly.
* Implement strategies for automating manual tasks.
* Check logs and alerts regularly.
* Implement integrations between software solutions like Hubspot / Asana and general scripts to fix or mitigate known issues.
* Help ensure SLAs are met.
After 1 month : You will familiarize yourself with our tools and processes, and start contributing code. You will learn our product features and internals, performing small tasks to showcase your skills.
You will be supported by software engineers and mentored by your teammates on the support team.
After 3 months : You should understand our product well enough to handle non-trivial issues independently, diagnose reported issues using our logging system, understand our monitoring system, propose automations, connect to our alerting system, and document common issues with protocols.
In 6 months : You will be fully integrated, collaborating across departments to improve customer experience. You will be mostly autonomous, performing tasks in development and production environments with confidence.
Collaboration
You will work closely with the Support Manager on escalated incidents, monitoring, diagnosing, and developing solutions. You will also collaborate with Customer Success and Development teams to ensure customer satisfaction.
Interested in our culture? Take a peek into Plytix's office.
Plytix Office
Nice to have skills: Elastic, Grafana / Prometheus, Redis, RabbitMQ, Hubspot / Asana, AWS, K8s, Kong.
Why work at Plytix? Voted Spain's #1 employer by Great Place to Work 2023. Enjoy a welcoming culture, growth opportunities, flexible work options, paid day off on your birthday, free lunches, and more. Compensation will be based on experience, including private health insurance, Sodexo vouchers, and other perks.
Our culture
We’re a community of fun-loving humans who believe work should be exciting. We challenge the status quo and celebrate collaboration with activities like pool, potlucks, parties, and games.
We value diversity and equality. All our hiring decisions are based on merit and individual qualifications. We manage your personal information with care, following our privacy policy.
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