European Operations Manager - Homecare Business
Job description
Nippon Gases is one of the leading companies in the industrial and medical gases business in Europe. Serving over 150,000 customers and 350,000 patients across 13 countries, we offer a comprehensive range of gas-based solutions tailored to sectors including healthcare, homecare, food, electronics, manufacturing, chemicals, electronics, and energy among many others. One of the business lines we work on is homecare. We are dedicated to delivering high-quality care and support to our patients, ensuring their well-being and independence. Our team is passionate about making a positive impact in the lives of those we serve.
We are seeking an experienced, hands on and dynamic European Operations Manager to oversee and optimize our homecare operations across multiple countries in Europe. The ideal candidate will have a strong background in Homecare operations management, excellent leadership skills, and a deep understanding of the homecare industry. The European Operations Manager will be reporting to Chief Operating Officer, based in Madrid Headquarters.
Key Responsibilities:
- Develop and implement operational strategies: Enhance efficiency and effectiveness of homecare services across Europe, ensuring that all operations adhere to safety protocols and regulatory requirements. Set clear, action-oriented goals for each region to achieve operational excellence.
- Oversee day-to-day operations: Ensure compliance with regulatory requirements and company standards, with a strong emphasis on maintaining a safe working environment for all employees and customers (patients, doctors, hospital,…) satisfaction. Implement regular safety audits and risk assessments to identify and mitigate potential hazards.
- Lead and mentor a team of regional managers: Provide guidance and support to achieve operational goals, with a focus on promoting a culture of safety, continuous improvement and customers satisfactions.
- Monitor and analyze performance metrics: build European homecare operations dashboard, Identify areas for improvement and implement corrective actions, with a particular focus on safety-related metrics such as incident rates, compliance with safety protocols and customers satisfaction. Develop action plans to address any identified issues.
- Collaborate with cross-functional teams: Drive continuous improvement initiatives and enhance service delivery, ensuring that safety considerations, operational efficiency and customers satisfactions are integrated into all aspects of operations. Work closely with the safety team to develop and implement safety training programs for all employees and with Homecare Business development to sustain growth strategy
- Manage budgets and resources: Ensure cost-effective operations while maintaining high-quality care standards, with a focus on allocating resources to support safety initiatives. Monitor and control expenses related to safety equipment and training. Monitor and is warrant of CAPEX expenditure process at European level. Ensure continuous resources / CAPEX improvement by identifying innovative ways of working, service delivering and innovative tools.
- Foster strong relationships with clients, stakeholders, and partners: Ensure customers (patients, doctors, hospital) satisfaction and business growth, with a commitment to providing safe and reliable homecare services. Communicate safety policies and procedures to clients and stakeholders to build trust and confidence.
- Stay updated with industry trends and best practices: Incorporate them into operational strategies, with a particular focus on emerging safety standards, technologies and customers differentiation. Participate in Homecare suppliers evaluation and products portfolio selection. Participate in industry forums and networks to stay informed about the latest safety developments. Is a driving force to introduce innovative tools and processes (remote monitoring, telemedicine,…), ensuring continuous improvement.
- Develop best practices sharing between the different countries, ensuring maturity operation development within Europe for the different services and supporting Homecare business growth strategy.
- Homecare new projects deployment responsible : is in charge of ensuring new homecare projects deployment on the field with PM methodology, in strong collaboration with country operations managers (new geographies, new tools,…
Job requirements
Background:
- Bachelor's degree in Business Administration, Healthcare Management, or a related field. A Master's degree is preferred.
- At least 7 years of proven experience in operations management, preferably in the homecare or healthcare services industry.
- Knowledge of European regulations and standards related to homecare services.
Required Skills:
- Agile, Hands on, Strong leadership and team management skills, with the ability to motivate and inspire others.
- Excellent analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Exceptional communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
- Appetite for medical business and innovative tools / processes (patient monitoring, connected devices,…),
- Customers satisfaction driven.
- Language requirements: full professional proficiency in English is mandatory; knowledge of any other European language is a plus.
Others:
Availability to travel abroad 20-25% of the time.
Why join Nippon Gases?
At Nippon Gases, we’re a reliable partner for key industries, combining integral expertise with a local touch to make a real difference. Guided by our commitment to sustainability, we drive innovation through cutting-edge technology and a strong R&D; network. Here, you’ll have the autonomy to own your career, with the chance to work on projects that impact communities and shape a carbon-neutral future.
Discover a place where you’ll play a key role in solutions that power major industries and make a difference in everyday life. At Nippon Gases, our technologies support countless essential processes — often behind the scenes — that keep food fresh, enhance electronic chip production, purify water, and provide critical respiratory treatments. With a solid, diversified presence across Europe, we’re a reliable and stable company dedicated to constant innovation and to creating a healthier, more sustainable future.
Being part of The Gas Professionals will lead you to:
Think beyond the visible to explore and develop new solutions for a sustainable tomorrow.
Move and challenge yourself with the support of a collaborative team and inspiring leaders.
Grow amplify your talent to its fullest potential, reaching as far as you aim.
What we offer:
- Remuneration and Benefits : We offer a range of bonuses, long-term incentives, competitive salaries, which we review each year to remain competitive in the market. In addition, we have a wide range of benefits as a company, you can choose what suits you best: childcare, transport card, pension plan, sports package, health insurance, etc.
- Worklife balance : We have 26 days off a year! Plus, the 24th and 31st of December.
- Flexible schedule : you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
- Home Office Policy : With our hybrid work plan, you can enjoy working from the comfort of your home.
- Diversity and inclusion : Be part of an inclusive, diverse culture, where everyone’s contribution is respected. A place where individual talent is recognised and nurtured.
- Sustainability : We enable a carbon neutral world. Nippon Gases spearheads the efforts to achieving zero CO2 emissions by helping industries in transitioning from fossil fuels to renewable energy sources.
- Safety first : We create a safe environment where our employees can thrive. In the past two decades, we have been honored 17 times as the safest company in Europe by the Industrial Gases Association (EIGA).
About Us
Nippon Gases is one of the leading companies in the industrial and medical gases business in Europe. We service more than 150,000 customers and have a diversified involvement in broad industries such as healthcare, food, manufacturing, metallurgy, chemical products, electronics and energy. We aim to create social value through innovative gas solutions that increase industrial productivity, enhance human well-being and contribute to a more sustainable future.
Making life better through gas technology.
What can you expect from us?
We are an industrial company in which safety and integrity come first, as it could not be otherwise. We bet on the talent of each of our employees, creating opportunities for development and learning, as well as offering an environment of personal conciliation. Our employees are the key to achieve high customer satisfaction and be, day by day, your choice. We have a high commitment to society and respect for the environment. These values make us a great company with solid and continuous financial results.
Equal Opportunity Employment Policy
Nippon Gases is a company committed to equality and promotes an inclusive work environment free of any type of discrimination and harassment. We believe that the diversity of talent strengthens and increases our success. We have equality policies that guarantee employability and increase opportunities for all candidates.