Manager of Digital Payment & Mobile Applications page is loaded
Manager of Digital Payment & Mobile ApplicationsApply locations Spain - Field Spain - Huesca Field Spain - Barcelona Field Spain - Alicante Field Spain - Barcelona time type Full time posted on Posted Yesterday job requisition id R003468
Join us at Entrust
At Entrust, we’re shaping the future of identity-centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. Our people are our secret weapon—curiosity, dedication, and innovation drive our success and future outlook.
Join Entrust as a Digital Payment and Mobile Application Manager!
Are you a curious, dedicated, and innovative leader ready to shape a more connected, mobile, and secure world? Entrust is expanding, and we're looking for a Digital Payment and Mobile Application Manager to join our Professional Services team.
Our technologies empower governments, enterprises, and financial institutions across 150+ countries to safeguard citizens, employees, and consumers. Billions of transactions are secured, and millions of identities are managed annually. We achieve this through collaboration—join us in creating solutions for a more connected, mobile, and secure life.
Your Impact in This Role:
In this customer-facing Manager of Digital Payment & Mobile Applications role, you'll be pivotal in delivering our innovative solutions, exceeding customer expectations. You will drive process improvements and collaborate across teams to ensure solution excellence.
Leading a global team of Subject Matter Experts (SMEs) in Entrust's Digital Issuance Solution, you will serve as a trusted technical advisor during customer onboarding to our Identity as a Service (IDaaS)/Cloud Digital platform, from implementation to support.
Your team will interface with customers, utilizing IT, software development, security, and business skills to implement tailored solutions. You'll partner with sales/pre-sales to assess requirements and provide feedback for product enhancement. This role is both technical and customer-focused, emphasizing successful onboarding.
What You'll Be Doing:
Delivery Management (40%)
* Partner with Project Management to prioritize and empower your team for end-to-end solution delivery.
* Manage staffing and planning for customer onboarding success.
* Ensure all deliverables are completed before transitioning to support.
* Collaborate on escalation processes for project success.
Leadership and People Management (30%)
* Ensure your team is well-trained and knowledgeable in relevant technologies.
* Communicate vision and strategy, aligning team roles with company goals.
* Handle hiring, performance reviews, and individual development.
* Monitor team performance against standards and goals.
Product Knowledge/Standardization (30%)
* Act as a Solution SME to train, mentor, and support your team.
* Stay current with product technologies through training.
* Identify and recommend solution improvements to enhance customer experience and onboarding efficiency.
* Lead process, system, and documentation improvements for efficiency and standardization.
What You'll Bring:
Basic Qualifications:
* Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field.
* 5+ years experience in customer onboarding and cloud solution implementation management.
* Strong Mobile/Software Development background.
* Experience as an escalation point for complex customer issues.
* Strong customer orientation and commitment to quality.
* Fluent in English.
Preferred Qualifications:
* Experience with tokenization platforms and flows (MDES, VTS).
* Experience with financial payment technology.
* Mobile application software development and web services experience.
* Experience with SDKs, Web services, APIs.
* Java Native (Android) and/or Swift (iOS) skills.
* International delivery experience.
* Leadership with a
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