Remoto: Trabajo híbrido
Role purpose Reporting to the customer’s management team, the role is to optimise multivendor 2G, 3G, 4G & 5G sites to defined network quality targets. Reduce current spend levels for optimisation on the customers’ network. Initialize and deliver various quality and performance programmes or activities in order to continually improve the end customer experience. Main activities and tasks: • Produce radio optimisation plans to achieve quality targets for area of ownership • Undertake pro-active radio network investigations & support wide-area projects • Responsible for the management of radio capacity within area of ownership, escalating where required for additional requirement or demand. • Co-ordination with other teams and departments to manage the timely delivery of data build against objectives • Develop mitigation plans against identified risks and issues re coverage and performance • Provide regular communication and reporting to the customer’s management on work stream progress, risks and issues. • Initiate and manage drive test requests, but look at reducing this activity, then analysing and delivery of recommendations or requirements. • Support key business objectives and programmes, and transmission product capability testing and release. • Work closely with end customer to ensure high quality customer experience against multi operator contractual commitments. • Support Corporate and Business Accounts teams in bid support and ongoing experience. • Take ownership and drive to resolution customer complaints, internal and VIP escalations. Including analysis of complex data, network traces, cross functional working. • Identify faults, generate cases and drive to resolution via Operations teams and suppliers • Understanding of Frequency, Scrambling Code & PCI planning and Capacity Planning Required Education & Trainings, Experience: • Fully competent in the use of appropriate customer’s radio planning & optimisation tools. • A Subject Matter Expert understanding of the air interface parameters, propagation models, antenna systems, frequency planning, and optimisation techniques on multi vendors equipment – a combination of two but not all Nokia, Ericsson, Huawei, Samsung vendor’s equipment. • Fully competent in the use of vendor OSS such as NetAct, Ericsson ENM and Radio Planning tools such as Atoll, iBwave etc • Analyse complex data, draw meaningful conclusions and understand commercial impact to the customer • High levels of computer literacy including all MS office applications • Educated to Degree level or equivalent is desirable • Minimum of five years’ experience in a Senior Optimisation role What We Offer: Work Visa provided by the company Growth Opportunities – Support for learning and career advancement. Work-Life Balance – Flexible hours and hybrid work options. Inclusive Culture – A welcoming, diverse environment where everyone feels valued. Generous Time Off