Technical Account Manager, Enterprise Support - ASEAN
Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación.
Job ID: 3189982 | Amazon Web Services Singapore Private Limited
Do you want to help our customers adopt cloud computing technology, solve the biggest of "big data" problems, work with Internet‑scale distributed systems, and see the impact of your work with happy and successful customers? Amazon Web Services (AWS) is looking for motivated technologists who want to work in the cloud computing industry. You will partner with customers and several AWS teams to craft highly scalable, flexible, and resilient cloud architectures that address customer business problems. As a trusted customer advocate, the technical account manager will help organizations understand best practices around cloud‑based solutions, diagnose and reproduce technical issues, provide ongoing support and technical guidance, and proactively keep customer AWS environments operationally healthy. You will have the opportunity to shape and execute a strategy to build mindshare and broad use of AWS within organizations ranging from new start‑ups to large enterprise customers. The ability to connect technology with measurable business value is critical to a technical account manager. This position will require the ability to travel 10% or more as needed.
Key Job Responsibilities
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* Build a strong foundation of knowledge around AWS cloud services and the cloud ecosystem
* Work with customers of all sizes to execute on the Enterprise Support value proposition of AWS
* Assist with operational support needs for customers already using AWS
* Collaborate with experienced technical account managers to craft and share best‑practice knowledge among the AWS communities
* Act as a technical liaison between customers, service engineering teams, and support
* Effectively represent AWS within a customer’s environment, and drive discussions regarding incidents, trade‑offs, and risk management
A Day in the Life
As a trusted advisor, you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises undergoing significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here the Team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources to help you develop into a better‑rounded professional.
Work/Life Balance: We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications
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* 5+ years of technical engineering experience
* Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
* Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role
Preferred Qualifications
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* Experience with AWS services or other cloud offerings
* Experience in 24x7 operational services or support environment
* Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non‑technical leaders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. xpzdshu
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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