We are looking for an Operations Coordinator in our Madrid office!
Your main missions will be:
- Be the point of contact for operational inquiries from partners, internal clients, and other stakeholders.
- Maintain a general vision of partners' operational priorities and propose improvements;
oversee the consolidation of KPIs and dashboards.
- Act as technical reference, ensuring proper documentation and operational processes.
- Resolve operational challenges and guarantee alignment with the business partner.
- Manage sensitive situations and direct escalations with partners and internal entities.
- Lead change management requested by partners or KAM, communicating and adapting processes.
- Contribute to the development of new operational processes and support contract implementation (training, execution, and monitoring).
- Collaborate with Account Managers to ensure alignment between partner needs and operational capabilities.
- Maintain continuous oversight of activity, KPIs, and critical topics (goodwill gestures, major losses, significant events).
- Prepare and present materials for operational committees.
Your profile
- Bachelor's degree in IT, Business School, or Engineering.
- Initial experience with a solid understanding of claims management.
- Ability to engage in hands-on tasks while maintaining a strategic perspective.
- Experience working in international and matrix-based environments.
- High level of English proficiency (spoken and written).
- Knowledge of the insurance or travel assistance sector (desirable but not mandatory).
What we provide
- Immediate incorporation into an international working environment.
- Full time, split shift (Monday - Thursday) and intensive shift (Friday). Flexibility in start time.
- Permanent contract.
- Hybrid work model (initially there will be a 100% on-site period for training and adaptation to the position).
- Competitive salary + Meal Vouchers.
- Well communicated workplace: Plaza Castilla metro station.
- Discount Club for you and your family members.
Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963. Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia.
Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar. La visión de nuestros/as 12.000 empleados/as es ser la empresa de cuidados más fiable del mundo.
En España operamos desde 1977, siendo pioneros en asistencia en viaje. Hoy, ofrecemos soluciones en una amplia gama de servicios: seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados.
Como empresa y compañía empleadora responsable, aplicamos el principio de igualdad de oportunidades en todos nuestros procesos de selección, valorando únicamente las competencias personales y profesionales. Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un entorno de trabajo inclusivo y accesible.
You live, we CARE.