We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
We are seeking a Travel & Hospitality Consultant to support our Enterprise Architecture consultancy engagements globally and to further develop our Hospitality Practice and GTM strategy. The role requires specific expertise in hotel management and exposure to the travel tech space to deliver maximum value to our clients.
Key Responsibilities :
* Perform as Senior Business Analyst in enterprise architecture projects with international clients, suggesting process improvements based on data and best practices.
* Create high-quality artifacts and deliverables for CXO-level stakeholders and operational management.
* Lead end-to-end business analysis for hospitality projects involving PMS, POS, CRM, OTA integrations, loyalty systems, and guest experience platforms.
* Gather and document detailed business processes and functional requirements from stakeholders across operations, marketing, sales, finance, and IT, linking these to available technologies.
* Conduct gap analysis, process mapping (e.g., as-is vs to-be guest journey), and root cause analysis to identify operational improvement opportunities.
* Collaborate with product managers, solution architects, and UX / UI teams to translate business needs into system designs and digital features.
* Serve as a subject matter expert (SME) for hospitality solutions, advocating best practices and compliance standards.
* Support system implementation, data migration, and UAT for hospitality projects requiring SME input.
* Define and monitor KPIs for service delivery and customer satisfaction.
* Facilitate workshops, requirement sessions, and stakeholder interviews.
* Manage stakeholder expectations and ensure alignment between business needs and technical solutions.
* Prepare business cases, cost-benefit analyses, and feasibility studies for new initiatives.
Qualifications
* Minimum of 10 years experience in the hospitality business domain.
* Strong expertise in hotel and leisure resort operations.
* Excellent communication, stakeholder management, and documentation skills.
* Fluency in English is required; additional languages like Spanish, Arabic, Chinese, French are a plus.
Additional Information
* Work on challenging projects with a dynamic team.
* Remote-first culture with flexible work options.
* Access to cutting-edge technology and equipment.
* Participation in Nagarro’s Employee Participation Program.
* Opportunities for career growth and internal promotion.
* Competitive benefits package.
Seniority level
* Mid-Senior level
Employment type
* Full-time
* IT Services and IT Consulting
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