YOUR ROLE
An Operations and Customer Service Representative plays a crucial role in ensuring the smooth and efficient functioning of operations within a company, for a dedicated customer. This position requires a blend of customer service, administrative duties, and operations skills.
WHAT ARE YOU GOING TO DO?
Organize, operate and invoice daily transport activities for the Customer. Manage complaints or queries made by customers, ensuring their correct resolution in the shortest possible time, in order to guarantee customer satisfaction. Act as a CEVA ambassador in front of Client, ensuring CEVA interests are respected in his/her daily job. Establish relationship with client and provide high standard of customer service continually. Act in accordance with quality, safety and environmental procedures and standards, and follow the instructions given to comply with QHSE requirements Be a teamplayer in CEVA organization for this customer. Cooperate with different internal stakeholders. Develop any other task entrusted to him/her by the CEVA, within the scope of the organization and according to his/her responsibility.
¿QUÉ ESTAMOS BUSCANDO?
Education: Medium or higher degree in Transport Management, or Business Administration.
Languagues: high level of English
Experience: 3 to 5 years’ experience in similar functions in a multinational logistic and/or transportation company.
Specialist knowledge: Outlook and Excel: high skilled