Fast hiring — process completed in under 2 weeks
About The Role
We are looking for a German-speaking Customer Advisor to join our international banking operations team in Madrid. You will be the first point of contact for German-speaking clients, delivering outstanding service across phone, email, and chat channels.
What you will do
* Handle inbound queries from German-speaking customers regarding accounts, payments, and financial products
* Resolve issues efficiently while ensuring full regulatory compliance
* Document interactions accurately in CRM systems
* Collaborate with internal teams to elevate complex cases
* Contribute to continuous improvement of the customer experience
What we are looking for
* German at C1/C2 level — written and spoken (mandatory)
* Spanish at B2 level or above (mandatory)
* Previous experience in customer service, banking, or finance (preferred)
* Strong communication skills and a client-first mindset
* EU work authorisation
What we offer
* Flexible shifts, rotating schedules to fit your lifestyle
* Clear promotion paths within the company
* Training: Paid onboarding & ongoing development
* Central location: Modern offices in Madrid city centre
* International team: Multicultural & collaborative environment
* Competitive salary+ Plus performance-based bonuse
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