Objective of the role
As a Sales Ambassador in our ECI Catalunya, Barcelona store, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.
Main Responsibilities
Brand Ambassador
* Excite and install passion and pride for the brand
* Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
* Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines
General Store VM / Client Management
* Reflect the visual merchandising guidelines promoting the brand image
* Enhance customer service standards in store to ensure the best client journey
Sales / Business Monitoring
* Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
* Build and maintain a relationship with them
* Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
* Process the sale in a confident and professional manner
* Gather the client’s CRM details to enlarge your client book
* Drive your product knowledge by keeping up to date with fashion trends
* Update yourself on all product lines through research
* Ensure all Company policies and procedures are attended
* Support control and management of stock
Profile
* A minimum of 2 years’ experience in sales in a luxury, high fashion environment
* Experience in selling RTW / LG
* Passion for fashion and sales
* A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
* Excellent personal presentation – a Marc Jacobs Brand Ambassador
* Understanding of Retail KPIs
* A fluent level in English is essential and additional languages are an advantage
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