Les Roches Global Hospitality Education, ranked in the top 3 for Employer Reputation among Hospitality & Leisure Management graduates by QS World University Rankings, is part of the Sommet Education Group. Established in 1954, Les Roches is a Swiss-model private institution offering undergraduate and graduate degrees in hospitality, tourism, and event management. We prepare entrepreneurial and innovative graduates through our global campuses in Crans-Montana (Switzerland), Marbella (Spain), and Abu Dhabi (UAE).
Our values include Development, Distinctiveness, Joint Commitment, Openness, and Sense of Service.
The Senior Training Officer is responsible for planning, coordinating, and administering internal and external training programs. This role ensures smooth delivery of training initiatives, provides administrative support, and maintains strong client relationships to ensure excellent service. Additionally, the role supports continuous improvement of training processes, reporting, and systems.
Qualifications :
Bachelor's degree in Human Resources, Business Administration, Education, or related field.
At least 5 years of experience in human resources, training coordination, office administration, or client service roles.
Strong organizational skills with high attention to detail.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite; experience with Learning Management Systems is a plus.
Experience :
Knowledge of industry best practices in corporate training and HR administration is advantageous.
Exceptional time management and multitasking skills.
Client-focused, professional, and approachable demeanor.
Ability to work independently and in teams.
High confidentiality and discretion.
Proactive problem-solving mindset.
Key Responsibilities :
Training Coordination :
Plan, schedule, and coordinate training sessions, workshops, and seminars.
Liaise with trainers, facilitators, and vendors to ensure logistics are in place.
Manage training calendars and communicate with participants.
Monitor attendance and feedback; maintain accurate training records.
Administration :
Oversee training documentation, including registration forms, attendance sheets, evaluation forms, and certificates.
Maintain organized digital filing systems.
Support budgeting, invoicing, and procurement of training materials.
Consolidate and track training data for leadership evaluation.
Client Relations :
Serve as the main contact for client inquiries related to training services.
Build and maintain relationships with stakeholders.
Ensure high customer service standards and resolve issues professionally.
Collect and analyze client feedback for improvements.
Reporting & Evaluation :
Compile reports on attendance, evaluations, and impact metrics.
Support compliance with audit requirements.
Develop KPIs and performance tracking tools.
Stakeholder Engagement & Collaboration :
Collaborate with business leaders, HR, and subject matter experts to align training with organizational goals.
Coordinate with external partners and regulatory bodies to meet standards.
Lead projects and initiatives as assigned by the Director of Industry Relations.
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