Is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated
Customer Support Representative
to join our growing and dynamic customer support team. This position is full remote!Job Description:
Provide support to customers via live chat, email, and/or telephone.Resolve client queries and provide support when required.Act as liaison between client requests, customer service, and back-office operations.Offer support to Business Development Managers.Ensure all client requests are processed on time with no delays.Provide quality customer support during account opening and throughout the trading account lifecycle.Promote the Company’s services.Draft, monitor daily reports, and complete tasks assigned by the Head of Department or Management.Job Requirements:
Business fluency in English.Spanish, both verbal and written, is a must.6 months to 2 years of online customer support experience (emails/live chat) or a similar role.Experience and knowledge of using Microsoft Office/Outlook.University Degree in Business Administration or a relevant field.Ability to work under pressure in a fast-paced environment.Excellent communication and multitasking skills.Good time management and priority handling.Attention to detail.Initiative to find answers to new questions.Ability to diagnose and resolve problems.Remuneration & Benefits:
Competitive salary based on experience and skills.Performance-based bonus (monthly).Full remote work.Friendly, fast-paced, multinational, and supportive environment.Career development opportunities.Working Hours:
Monday to Friday.9-hour shifts including 1-hour lunch break (rotating weekly).Working hours between 07:
00-22:
00 Cyprus time, with one week night shift once per month.Twice a year, for one month, working hours will be 12:
00-20:
00 Cyprus time, with Thursday and Friday off.Location:
Palma, Balearic Islands, Spain
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