IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (Spanish / English speaking) to join our growing and dynamic customer support team, fully remotely!
Job Description :
* Provide support to customers via live chat, email, and/or telephone.
* Resolve client queries and provide support when required.
* Act as the liaison between client requests, customer service, and back-office operations.
* Offer support to the Business Development Managers.
* Ensure all client requests are processed on time with no delays.
* Provide quality customer support during the account opening stages and throughout the trading account.
* Promote the Company’s services.
* Draft, monitor daily reports, and complete tasks assigned by the Head of Department or Management.
Job Requirements :
* Business fluency in English AND Spanish, both verbal and written.
* Previous relevant experience (6 months-2 years) in online customer support or a similar role.
* Experience and knowledge of using Microsoft Office / Outlook.
* University Degree in Business Administration or a relevant field.
* Ability to work under pressure in a fast-paced environment.
* Excellent communication and multitasking skills.
* Good time management and ability to prioritize.
* Attention to detail.
* Initiative to find answers to new questions.
* Ability to diagnose and resolve problems.
Remuneration & Benefits :
* Competitive salary based on experience and skills.
* Performance-based bonus (monthly).
* Full remote work.
* Friendly, fast-paced, multinational, and supportive environment.
* Career development opportunities.
Working Hours :
* Monday-Friday, 9-hour shifts including 1-hour lunch break (on a weekly rotation).
* Shift times between 07:00-22:00 Cyprus time, including one week night shift per month.
* Twice a year, for one month, working hours may be Saturday-Wednesday (Thursday & Friday off), from 12:00-20:00 Cyprus time.
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