Key ResponsibilitiesStrategic Planning & Execution- Develop and implement a national after-sales service strategy aligned with Zeekr’s integral standards and local business objectives.- Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics.Parts Operations Management- Oversee end-to-end parts operations, including supply chain planning, procurement, inventory management, warehousing, and distribution.- Optimize inventory availability and turnover through data-driven demand forecasting and supplier performance management.- Drive initiatives to increase parts penetration rates and merchandise sales.Technical Support & Training- Organize and manage the technical team to provide technical support and solutions.- Develop and implement training programs to ensure service personnel have the necessary technical and operational capabilities.- Maintain close communication with the headquarters technical department to ensure the timely transmission and application of technical information.Customer Service & Management- Establish and maintain an efficient customer service system to ensure customer satisfaction and loyalty.- Oversee the customer complaint handling process to ensure timely and effective resolution of customer issues.- Regularly collect customer feedback and drive continuous improvement in service quality.Network Management & Development- Collaborate with the Channel Department on planning and development of the after-sales network, including the layout, construction, and management of service outlets.- Build and maintain strong cooperative relationships with dealers and service providers to ensure the efficient operation of the service network.- Monitor and evaluate the performance of service networks, promoting continuous improvement.Dealer Management & Performance Evaluation- Conduct regular performance reviews with dealers.- Identify improvement opportunities and develop action plans to enhance dealer operational maturity.Cross-Departmental Collaboration & Brand Experience- Collaborate with suppliers, logistics partners, and internal teams (sales, marketing, channel, digital, finance) to ensure a consistent brand experience.- Integrate innovative mobile and digital solutions into the customer experience.Compliance & Risk Management- Ensure all after-sales operations comply with local regulatory requirements and brand global standards.Financial Management & Budget Control- Lead budget preparation, forecasting, and P&L; management for the after-sales department.Qualifications & requirements:- 10+ years of experience in automotive aftersales, with at least 5 years in a senior leadership role (OEM preferred).- Proven track record of managing multisite parts, technical, and training functions within a fast-growing automotive brand.- Deep understanding of supply chain management, technical service operations, and dealership training frameworks.- Expertise in ERP, DMS, and aftersales performance analytics platforms.- Exceptional leadership skills with the ability to inspire, mentor, and develop high-performing teams.- Superior communication, negotiation, and stakeholder management abilities.- Strategic thinker with strong problem-solving skills and a customer-centric mindset.