Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.
Position : Customer Expert
Work model : Remote in Greece
Location : Greece
Employment type : Full-time
What you will do :
* Communicate with customers via phone, chat & e-mail
* Track and follow cases to ensure they closed in an efficient and timely manner
* Maintain high customer satisfaction, representing a major brand
* Assist customers to manage / secure their account & passwords
* Set-up repairs for hardware-related issues
* Escalate unresolved cases by contacting 2nd level support Interaction Experts
* Maintain high customer satisfaction
What you will bring :
* Fluency in Spanish
* Advanced English knowledge
* Familiarity with iOS and / or MacOS, or comparable technology, is preferred
* Prior customer support experience would be an advantage
* Strong troubleshooting skills
What we offer :
* Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
* Competitive monthly salary + 2 extra salaries per year
* Health care benefits and numerous other discounts
* Full training by certified instructors
* Professional growth & development opportunities
* Special events as well as community & social responsibility initiatives
* Free online Greek language courses
* State of the art premises, providing a great working environment with relaxing break areas
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