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Customer experts for a tech leader - spanish - remote in greece

Dila Recruitment
Publicada el Publicado hace 12 hr horas
Descripción

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Expert

Work model : Remote in Greece

Location : Greece

Employment type : Full-time

What you will do :

* Communicate with customers via phone, chat & e-mail
* Track and follow cases to ensure they closed in an efficient and timely manner
* Maintain high customer satisfaction, representing a major brand
* Assist customers to manage / secure their account & passwords
* Set-up repairs for hardware-related issues
* Escalate unresolved cases by contacting 2nd level support Interaction Experts
* Maintain high customer satisfaction

What you will bring :

* Fluency in Spanish
* Advanced English knowledge
* Familiarity with iOS and / or MacOS, or comparable technology, is preferred
* Prior customer support experience would be an advantage
* Strong troubleshooting skills

What we offer :

* Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
* Competitive monthly salary + 2 extra salaries per year
* Health care benefits and numerous other discounts
* Full training by certified instructors
* Professional growth & development opportunities
* Special events as well as community & social responsibility initiatives
* Free online Greek language courses
* State of the art premises, providing a great working environment with relaxing break areas
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