Join to apply for the Service Operations Director role at Mur&Partners
Get AI-powered advice on this job and more exclusive features.
Lead the end-to-end services operations in Iberia. Ensure optimal performance of field service operations, refurbishment operations, equipment delivery and lifecycle management of beverage/HORECA equipment. You will drive operational excellence, cost control, customer satisfaction and align operations with the company’s sustainability goals. Improve business financial results and deliver budgeted P&L costs.
Key Responsibilities
* Lead and manage service operations teams: field service, technician scheduling and dispatch, refurbishment centers, equipment delivery, and spare parts distribution.
* Manage budgets, cost control, forecasting, service operating P&L and contribute to profitability of service operations.
* Define and monitor operational KPIs such as first‑time fix rate, equipment uptime, cost per repair, spare parts inventory turns, refurbishment throughput.
* Optimize equipment delivery by aligning with the logistics team.
* Review and establish SOPs to improve productivity and cost.
* Focus on sustainability by contributing actively to secure ECOVADIS Certification and Score Improvement.
* Embed and drive the circular economy agenda: maximize reuse of recovered parts, minimize waste, support sustainable resource‑management initiatives.
* Collaborate with IT/Systems team to elevate service quality and efficiency.
* Build, mentor and lead a high‑performing operations team, ensuring strong culture, compliance (health & safety, quality, GDPR) and operational governance.
* Interface with customers to ensure high service reliability, customer satisfaction and long‑term service contract retention.
Qualifications
* B.Sc. in Business or Engineering
* Master in Business Management/Administration will be an asset
* Proficient in Spanish and English language
* IT literate
*Please note that it is important to complete all the required information fields in order to apply correctly for the position*
Seniority Level
Director
Employment Type
Full‑time
Job Function
Product Management
Industries
Food and Beverage Services
#J-18808-Ljbffr