L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together create meaningful impact.
In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of 23 aspirational brands (Yves Saint Laurent, Khiels, Lancôme, Prada, and Urban Decay to name a few) and an incredibly talented team of 28k experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.
The Retail Education team is looking to hire a person in the position of expert trainer in perfumes and makeup.
Reporting to the Retail Education Director, you will be responsible for providing training on brand-related content, sales methodology and retail follow-up in line with brand strategy and business growth.
**KEY RESPONSABILITIES**:
- Train customers and beauty advisors on brand-related products and services.
- Convey brand values to distribution and provide regular support at the point of sale.
- Develop creativity among customers and their teams, linked to new products.
- Implement general or customized training programs for each store and/or staff. Measure target performance and adjust training plan according to needs.
- Participate in the development of new training actions.
- Manage the Mystery Shopper program based on needs.
- Contribute to improve the sale of our products in line with the brand strategy.
- Adapt and manage new training and sales tools. Support in the design of the new training and associated tools.
- Support the development plan for new BA's, with the integration program.
- Track competition and report information.
- Main KPIs: Productivity (IPT/AUS), NPS/ MS Score and conversion rate.
**COMPETENCIES**:
- Previous experience of 3 years as a trainer in strategic projects.
- Expertise in make-up, perfumes and treatments.
- Mobility to travel recurrently.
- Good communication skills and empathy.
- Languages: Fluent English, French is an asset.
- 360º cooperation with external and internal stakeholders.
- Vocation of service, customer orientation and customer needs, and ensure excellence in the shopping experience.
- Knowledge of the selective beauty sector is a plus.
- The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion or any other characteristics protected by law._
- _We are proud to be an equal opportunity employer_
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