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**The Opportunity**:This role is primarily about supporting our customers in Austria and Switzerland and ensuring that their Westrock high speed packaging machines are maintained in excellent condition and run at >98% efficiency.The Customer Service Engineer is responsible for the safety, installation, commissioning, maintenance, and repair of WestRock packaging equipment in use at our customer's sites.They ensure that we always work safety and are actively involved in the continuous improvement of our work practices as well as implementing projects.This is a role where you are encouraged to grow your knowledge and experience and become an active member of our European Westrock Field Service Team. As part of our global “One Westrock” strategy we “innovate boldly” and “package sustainably” you could be a part of that!**How you will impact on WestRock**:- Creating Ensuring the safe operation and maintenance of Westrock machines.- Installation, commissioning, and customer acceptance of new machines.- Proactively monitoring machine performance and intervening to ensure maximum efficiency.- Proactively managing scheduled maintenance of machines entrusted to you (actively looking for and resolving problems before they become issues for our customers).- Assessing machine mechanical wear and conducting the planned replacement worn components.- Improve the knowledge and skills of customer operators and maintainers, and creating Standard Operating Procedures (SOPs) where needed.- Actively involved with the team to improve our own work practices.- Troubleshooting electrical and mechanical faults and quickly escalating to colleagues when required.- Ensuring that the correct tools, spare parts and consumables are available.- Input to the continuous improvement of WestRock’s machine design.**What do you need to succeed**:- Ideally 3 to 5 years’ experience of installing, maintaining, and repairing electro-mechanical machinery.- Knowledge and practical experience of PLCs and Mechatronic systems.- Independent, customer-oriented way of working.- Performance-oriented thinking and acting.- Willingness to challenge and improve established working practices.- Willingness to travel.- Willingness to be on call.- Language: German & English required (French would be beneficial).- Project management experience would be beneficial.- LEAN and Six Sigma experience would be beneficial.- Technical qualifications in fields such as mechatronics, industrial automation, and electro-mechanical machine maintenance.
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