Global Head of Processes - SCF HQ
Country: Spain
Santander Consumer HQ is looking for the Global Head of Processes to lead process simplification and support the SCF transformation journey based in our Boadilla office.
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY
At Santander ( ), we are key players in transforming the financial sector. Do you want to join our team and develop your professional skills?
Santander Consumer Finance focuses on consumer finance products, sales channels, and commercial agreements with dealers, vehicle manufacturers, retail establishments, and direct sales channels (branches, call centers, digital) as well as indirect sales through third parties.
We believe technology and operations are vital in transforming our bank towards a new business and service model aligned with societal evolution. Our goals are to simplify and orchestrate end-to-end processes, enhance customer experience, improve business quality, increase internal efficiency, and generate insights for business growth.
Santander promotes equal opportunities regardless of gender, culture, or disability. Our mission is to help people and businesses prosper, fostering a strong risk culture where all professionals proactively manage risks.
WHAT YOU WILL BE DOING
As Global Head of Processes, you will develop capabilities for designing, governing, and integrating end-to-end processes with supporting platform systems, along with performance monitoring, continuous discovery, and improvement leveraging data.
Your success metrics include:
* Deep knowledge of banking products and processes
* Experience in lean/six sigma or other optimization methodologies
* Senior-level engagement with organizational stakeholders, especially business partners, building trust-based relationships
* Outstanding leadership skills
* Systematic governance discipline
* Strong teamwork and collaboration orientation
* Passion for innovation with a business focus
WHAT WILL BE YOUR RESPONSIBILITIES
You will help us to:
* Manage the process catalog and apply Santander’s methodologies and tools for end-to-end process design and management
* Promote and utilize advanced tools for process discovery and automation (e.g., process mining, AI, RPA)
* Lead strategic planning and execution of process transformation and simplification initiatives
* Integrate process designs into the IT change lifecycle, ensuring design principles are followed
* Define and monitor KPIs and process observability for continuous improvement
* Develop process engineering capabilities aligned with IT teams (front-end, middle/back-end, support)
* Collaborate with organizational teams to align people and organizational decisions with process reengineering
* Support local teams in process analysis and optimization
* Coordinate with HQ areas (Risk, Compliance, Legal) for process optimization
* Create a marketplace for sharing best practices across countries
* Support the setup of centralized operational solutions using common tools and services
SKILLS & KNOWLEDGE
* Bachelor’s degree in Business, Finance, or related; Master’s preferred
* Proven experience leading process transformation in financial services
* Transformational skills to motivate change, with business vision, organizational understanding, communication, and change management capabilities
* Strong analytical and data-driven problem-solving skills
* Soft skills such as leadership, communication, negotiation, collaboration, and consensus building are essential
* High proficiency in English for interacting with colleagues across Europe
OTHER INFORMATION
* Availability to travel regularly
For more information, follow us on LinkedIn .
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