We are recruiting tech savvy experts to support the users of a world leader company in in technology services.Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.As a Technical Support Expert your responsibilities will be :
Interact with users via email, phone, and chatAnalyze and evaluate users’ specific account setups and previous interactions to recommend solutionsTroubleshoot technical questions including software, hardware, and logistic questionsEscalate complex issues and provide context to the reason for the escalationRequirementsTo be successful in this role you need :
Native level of French and C1 level of EnglishPrevious customer facing experience (B2B or B2C)Prior experience in multi-channel customer supportExperience working within a metric and target focused work environmentExcellent listening and communication skills, written and verbalDemonstrated ability to work through complex technical problemsStrong attention to detailWhat do we offer :
Full-time (39 hours / week) from 08.00 until 22.00, from Monday to SundayRelocation Package :
Flight / Train tickets600€ after 1 month in the companyPCR test cost compensationSalary :
19.220,00€ gross / yearContinuous training and development programEmployment with the world's largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentDynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
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