Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry — from guest experience to business growth. With over 150 industry partners, including Airbnb, Vrbo, Booking.com, Expedia, and Google Travel, Guesty enables property managers to deliver top-tier guest experiences while running efficient, data-driven operations. Our team of 800+ members across 16 countries is dedicated to building the future of hospitality technology.
If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
We are seeking a Professional Services Consultant with German language skills to join our team.
As a Professional Services Consultant, you will engage directly with customers, managing industry, technical, and customer-related responsibilities to ensure smooth onboarding and optimal use of the Guesty platform.
Responsibilities:
1. Customer Onboarding: Lead the onboarding process, configuring systems, providing user training, and managing customer relationships.
2. Relationship Management: Build strong relationships with key customers, understanding their needs and acting as their trusted advisor.
3. Configuration and Optimization: Customize account settings to meet client requirements for a tailored experience.
4. Training: Conduct engaging product training sessions via video conferencing, tailored to customer needs.
5. Follow-Up: Maintain regular communication to increase customer engagement and platform utilization.
6. Primary Point of Contact: Serve as the main contact during onboarding, addressing questions and concerns.
7. Product Expertise: Develop comprehensive knowledge of the Guesty platform to assist customers effectively.
8. Technical Troubleshooting: Resolve technical issues efficiently to ensure smooth system operation.
9. Customer Needs Assessment: Understand business and technical needs to offer optimized solutions.
10. Feedback Loop: Gather customer feedback to inform product improvements.
11. Best Practices Development: Create onboarding materials and best practices to enhance the process.
12. Project Management: Manage data migration, configuration, and requirements gathering.
13. Escalation Handling: Address escalated issues in coordination with Customer Success and CX teams.
Requirements:
1. Experience: 2+ years in a similar role (e.g., Professional Services, Technical Account Management) in B2B SaaS.
2. Language: Native-level German and fluent English; French is a strong advantage.
3. Technical Background: Strong technical skills, problem-solving, STEM degree or relevant experience.
4. Communication Skills: Excellent interpersonal and technical communication abilities.
5. Project Ownership: Proven experience managing projects successfully.
6. Culture Fit: Humble, eager to learn, proactive, and positive attitude.
7. Time Management: Ability to handle multiple tasks efficiently.
8. Adaptability: Quick learner, industry-aware.
9. Customer Focus: Friendly, patient, and professional demeanor.
10. Tools: Experience with Salesforce and Google Suite; Excel skills required.
Guesty is proud to be an Equal Opportunity Employer, providing equal employment opportunities regardless of race, color, religion, sex, age, or other protected characteristics.
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