Join to apply for the Senior Technical Delivery Manager role at Maisa
Mid‐Senior level
Full‐time
Project Management and Information Technology
Our agentic process automation platform helps enterprises automate complex, decision‐heavy processes that traditional automation can't handle and GenAI can't be trusted with. We're seeking a Senior Technical Delivery Manager to spearhead enterprise deployments of Maisa's Agentic Process Automation platform with our multinational banking clients. This role combines deep technical expertise in enterprise AI architectures, infrastructure engineering, and security with exceptional client relationship management skills. Technical Leadership & Delivery - Lead end‐to‐end technical delivery of Maisa platform deployments across geos and regulatory environments, designing solution architectures for on‐premise, private cloud, and hybrid environments that meet stringent enterprise security and compliance requirements while integrating with existing enterprise systems (e.g. legacy systems, ERP/CRM, identity providers, SIEM tools), as well as and troubleshooting complex technical issues spanning containerization (Docker/Kubernetes), networking, API integrations, and enterprise authentication (SSO, MSK, RBAC).
Support Enablement & Escalation Management - Partner with Support teams to ensure smooth operational hand off by developing technical documentation, SLA's, escalation paths and playbooks, while serving as the escalation point for complex technical issues and critical incidents.
Cross‐Functional Orchestration - Bridge between Client Services, Product Engineering, Applied AI, Support Operations, and customer teams to develop deployment playbooks, identify product enhancement opportunities, and support pre‐sales technical validation.
Strong, demonstrable experience in technical delivery, solutions architecture, or infrastructure engineering, with experience supporting enterprise software deployments in highly regulated industries (financial services, healthcare, manufacturing)
Deep understanding of cloud infrastructure (AWS preferred), containerization technologies, enterprise networking, and security frameworks relevant to enterprise AI (SOC 2, ISO 27001, GDPR)
Proven track record managing multi‐stakeholder technical projects across geographies and organizational boundaries
Cloud & Infrastructure: AWS (VPC, IAM, ECS/EKS, CloudWatch), Docker, Kubernetes, CI/CD pipelines
RESTful APIs, authentication protocols (OAuth, SAML), enterprise databases, ETL/data pipeline concepts
Experience with enterprise security reviews, data residency requirements, encryption standards, and regulatory compliance
Background in system integrator or professional services organizations
Relevant certifications (AWS Solutions Architect, CISSP, PMP)
Familiarity with enterprise change management and training methodologies
You will be joining one of Europe's most exciting early‐stage AI start‐ups, where you'll have the opportunity to work with cutting‐edge Agentic Process Automation that's reshaping how enterprises approach AI deployment.