The Service Delivery Manager is a service-focused role responsible for ensuring stable delivery of IT services and for owning clear, timely communication to internal and external stakeholders especially during incidents and change/release activities, so that everyone remains aligned on status, decisions, next steps, and expected impacts.The Service Delivery Manager coordinates IT services, acting as a link between IT and business. The role gathers input and insights from product teams, operations, architecture/platform, vendors, and business stakeholders, and ensures a shared understanding of priorities, risks, dependencies, and the business/technical impact of incidents and planned changes. **Your Impact as Service Delivery Manager:** **What are you going to do**The Service Delivery Manager owns the release management process. Under change management governance and in conjunction with the Architecture & Platform team, release management oversees the overall process by which the production environment is updated, upgraded, and maintained. This includes all types of change across infrastructure (hardware and software), applications, and operations. The Service Delivery Manager is the major liaison between IT Product/DevOps teams and production, coordinating readiness and approvals for production changes and ensuring conformance to policies and operational processes/procedures, release integration testing, production validation, and critically stakeholder communication so that everyone understands the scope, timing, risks, rollback approach, and expected impact of each release.* We work with a hybrid model* Starting financial aid so you can equip your workspace at home* Allowance and telework subventions* Flexible working hours and 2 months of intensive working hours in summer so you can fully take advantage of your time* We hire a life insurance and a pension plan for all our employees* We establish objectives bonus as a performance reward* You can get to the office as you please. We have a free parking lot for cars, motorbikes, electric cars with chargers, and bikes.* Get to know our flexible retribution facilities such as transport card, nursery checks, health insurance with Sanitas, trainings...* We care about people. That is why we are involved in society by facilitating volunteer actions and time to all our employees.* We care about your wellbeing. We have a Wellness Program available.* We are digital and we love technology. Also, every team works under agile methodology.* 3+ years in service delivery, IT operations coordination, project coordination, or similar roles focused on stakeholder communication and cross-team execution.* Degree in business, engineering, information systems, or a related field (or equivalent relevant experience)* Good understanding of service management concepts (e.g., ITIL) and how to apply them in practice* General understanding of modern IT platforms (cloud, networking, automation) and the ability to coordinate subject-matter experts (no deep hands-on engineering required)* Experience working in an Agile/Scrum environment and coordinating delivery activities across teams (service/change/release)* Basic understanding of IT services and how changes/incidents can affect users and business outcomes (enough to communicate clearly and assess impact)* Experience writing clear, concise communications and documentation (e.g., incident updates, change announcements, release notes, support/runbook inputs)* Experience supporting or coordinating critical services and high-priority incidents (on-call/major incident processes, communications, follow-ups)* Risk management mindset: ability to identify, communicate, and escalate operational risks (performance/security awareness is a plus)* Communication Skills* Ability to see the big picture maintaining attention to detail* Problem solving and Analytical skills**NN Digital Hub,** our digital centre of excellence in **Prague** and **Madrid**, that complement our IT teams across NN markets. These centres bring together people from different countries and support our journey towards becoming a more digital and data-driven organisation.Our talented colleagues at NN Digital Hub are committed to delivering the highest level of service, utilising an agile and hybrid approach to their work. Their expertise spans a broad range of areas, including cyber security, data & AI, cloud, application development, identity & access management, monitoring, and more. With over 16,000 NN employees benefiting from our services, NN Digital Hub is instrumental in helping NN stay ahead of the curve in the digital age. We’re not just offering a job. We’re offering a place where your talent and drive can make a real impact on our customers, our organisation and the world around us. We believe that investing in you is crucial to the success of our organisation, as you ́ll be the driving force behind the future of our company and our customers satisfaction. - **Your growth matters.** We invest in your development through a wide range of learning opportunities and various training to help you thrive professionally as well as personally.- **A competitive and flexible employment package.** You’ll enjoy an attractive salary complemented by comprehensive benefits and our modern way of working which supports flexibility and work-life balance.- **Impactful work with talented colleagues.** Collaborate on global projects that drive real change across NN. You’ll work with a modern tech stack and benefit from our approach, surrounded by talented colleagues who share your ambition. Join our diverse and collaborative team in Prague and Madrid and become a supporter of change.
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