Senior Implementation Associate (Work On Site) Night-Shift
Recruitment - Agency (Human Resources & Recruitment)
The Implementation Associate performs administrative functions in support of new onboarding or transitioning clients. They will ensure their role in the implementation projects are executed accordingly for all accounts assigned to them.
Required Skills and Qualifications
Respond to all customer inquiries within 24 hours
Follow up with all assigned clients until completion of the New Plan Setup application
Complete the planning, auditing and migration of data for all assigned clients by scheduled task due date
Lead all assigned clients through the application and introduction of a Navia benefits plan
Instruct all assigned clients on the regulatory and operational nature of their benefits
Audit the technical setup of customer information in Navia applications prior to the clients go-live date
Ensure all related emails are sent to the client in a timely manner
Ensure all related emails are saved in the appropriate location
Ensure all related documents and files are received from the client and follow up weekly until received prior to the go-live date
Ensure all tracking is up to date in SalesForce on a daily basis
Respond to all client inquiries within 24 hours of receipt
Ensure all debit cards are functioning as planned immediately after the go-live date
Ensure all participant communications have been sent to participants prior to the go-live date
Host client facing webinars for benefit specific employer portal walkthroughs
Assist Implementation Specialists with employer inquiries
Assist Implementation Specialists with employer reach outs
Assist with Implementation Tasks within Salesforce
Requirements
Strong verbal and written communication skills.
High Attention to detail.
Basic knowledge of Microsoft Word, Outlook, Excel and Adobe.
Strong planning and organizational skills.
Ability to work independently and within a group.
Ability to work additional hours as needed.
Your application will include the following questions:
What's your expected monthly basic salary?
How many years' experience do you have as an Implementation Associate?
Which of the following Microsoft Office products are you experienced with?
How would you rate your English language skills?
Have you worked in a role which requires a sound understanding of the software development lifecycle?
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