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Role Overview: Oversees established process workflows, ensuring team members understand and perform their duties or delegated tasks properly. Responsible for supervising team performance, providing constructive feedback and coaching, and serving as the main point of contact with stakeholders for daily operations. Must have excellent communication skills and a passion for organization, agility, and team needs. Expertise as a Senior Meeting Planner is required.
What you’ll do on a typical day :
* Assign new requests to Meeting Planners in coordination with the Operations Team Leader (OTL) and balance the team’s workload to ensure high-standard event delivery.
* Coordinate workflow and ensure meeting planners/admins understand and perform their duties accurately.
* Work with the Account Supervisor (ACS) and OTL to establish priorities, address problems or delays, and manage complex projects collaboratively.
* Hold operational meetings with the team to assess workloads, identify opportunities or risks, and provide quick solutions.
* For strategic, high-volume, and sophisticated projects, collaborate with the ACS and OTL to serve as the stakeholder’s point of reference and avoid over-reliance on a single person.
* Supervise team performance, provide feedback, mentorship, and gauge team happiness and success.
* Act as the point of contact between the team and stakeholders for operational issues.
* Participate in scheduled calls with stakeholders, such as qualifying and weekly operational meetings.
* Manage deadlines and progress to ensure workflow steps are covered and tasks are delivered on time.
* Improve workflow efficiency and identify process improvements.
* Support the OTL as needed and advise if further involvement is required.
* Guide and train new team members, ensuring understanding of client expectations.
* Demonstrate delegating skills to promote teamwork, engagement, and motivation.
* Make operational decisions on a smaller scale as needed, with passion and competence.
What we’re looking for :
5 years’ Senior Project Management experience.
* Knowledge of Amadeus (a plus).
* Excellent communication skills for professional stakeholder interaction.
* Strong teamwork and leadership abilities.
* Ability to work under pressure.
* Cvent knowledge (a plus).
* Experience with Pharma accounts.
* Strong organizational and time management skills.
* Proficiency with various tools and platforms.
Location: Spain
The #TeamGBT Experience
Work and life balance: Find your happy medium with flexible benefits including health insurance, retirement plans, parental leave, adoption assistance, and more.
Travel perks: Weekly deals on flights, hotels, cruises, and car rentals from major providers.
Develop your skills with global tuition assistance, access to 20,000+ courses, leadership programs, and internal job openings.
We champion Diversity, Equity, and Inclusion through global groups focused on identities and initiatives to foster discussion and awareness.
Resources support mental and emotional health for you and your family.
And much more!
We consider all applicants equally, regardless of age, gender, race, religion, disability, or other protected characteristics. Reasonable accommodations are available for qualified individuals with disabilities. Please inform your recruiter if needed. For data protection details, please consult our policies.
If you’re passionate about our mission and believe you’d be a great fit, don’t worry about meeting every requirement; apply anyway—you might be exactly who we’re looking for!
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