Description
About the role:
Join Agilent as a Scheduling Success Coordinator -Italy for a 12-month contract and play a key role in helping our field service team deliver outstanding customer service! In this role, you’ll plan and schedule daily assignments to ensure the right service engineer is in the right place at the right time, supporting our teams to work efficiently and keep costs down. You’ll manage daily operations in your region, solve scheduling challenges quickly, and help us meet—and exceed—our customers’ expectations. If you’re organized, detail-oriented, and ready to make a real impact in a dynamic, global company, we’d love to hear from you!
Objectives:
1. Lead and coordinate the scheduling team to strategically plan all onsite service events and act as the main contact for escalations.
2. Optimize scheduling of field engineers and service partners for installations, repairs, and maintenance at customer sites, ensuring quick response times and efficient service.
3. Communicate effectively with customers and internal teams, building strong relationships and continuously improving processes to enhance customer experience and productivity.
Your responsibilities:
4. Manage and confirm all onsite service orders, ensuring the most effective use of field resources to meet customer needs and response times.
5. Collaborate with different departments to optimize scheduling, resolve resource shortages, and continuously improve processes for better customer satisfaction.
6. Maintain accurate records, follow company procedures, and build strong customer relationships to promote loyalty and uphold Agilent’s standards.
Qualifications
Qualifications and skill requirements:
7. Academic background in technology, engineering, or equivalent experience in a similar role, with proven customer service or project management experience.
8. Strong planning, organizational, and problem-solving skills, with the ability to work independently in a fast-paced environment.
9. Excellent communication, negotiation, and teamwork abilities, with a proactive and solutions-oriented mindset.
10. Fluent in both Italian and English.
11. Typically, at least 1-2+ years relevant experience.
Additional Details
This job has a full time weekly schedule.Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
No
Shift:
Day
Duration:
9-12 Months
Job Function:
Customer Service