Rentokil Initial is a global support services company that delivers services to 'Protect People, Enhance Lives'. Our goal is to protect people from the risks of pest-borne disease, poor hygiene or workplace injury and enhance lives with services that protect health and well-being. Demand for higher public health standards, stricter food safety legislation and compliance with workplace safety regulations drives our service expertise.
We operate in all major economies of Europe, North America, Asia Pacific and Africa:
* As a FTSE 60 company, we operate in 80 countries with revenues over £3bn.
* We have over 40,000 colleagues and offer a wide range of services to businesses, the public sector and residential customers.
* Our core market categories are Pest Control and Hygiene / Washroom services.
* We hold leading positions in UK, US, Australia, France and emerging Asian and Latin American markets.
We identified three core values - Service, Relationships and Teamwork - that underpin our business. By living these values, we consistently offer outstanding customer service.
Job Description
The Regional Manager leads our Pest Control Division, ensuring customer satisfaction is at the centre of operations. They oversee quality service delivery and customer satisfaction, aiming for high Net Promoter Scores (NPS) both externally and internally. They manage customer interactions, prioritise needs, and implement quality strategies with the Technical Director.
The Regional Manager leads cross-functional teams in sales, operations and quality to meet regional financial and performance objectives. They drive regional profitability by setting sales targets, optimising service delivery and overseeing budget adherence.
* Achieve a customer NPS of at least 40 and an internal team NPS of 50.
* Manage and motivate regional teams across commercial, operations and quality functions to meet KPIs and business objectives.
* Oversee P&L management for the region, including budget compliance and profitability.
* Develop and implement regional strategies aligned with commercial and technical departments to enhance service quality and customer retention.
* Drive sales growth by identifying opportunities, setting targets and monitoring results against sales and margin objectives.
* Ensure compliance with safety and operational regulations while integrating new acquisitions into Rentokil procedures.
* Maintain cross-functional communication to support regional and organisational goals.
* Lead business reviews and proactively adjust action plans to address performance deviations.
Qualifications
Must Have
* Bachelor's degree or equivalent sector experience.
* Minimum 5 years of experience in team, service and P&L management within a multinational environment.
* Proficient in ERP systems and Microsoft Office.
* Availability to travel and work flexible hours.
* Proven leadership skills with a focus on customer satisfaction and operational excellence.
Nice to have
* Strong customer and commercial orientation with a results-driven mindset.
* People-oriented approach with ability to foster team development and engagement.
* Strategic vision to align regional goals with organisational objectives.
* High level of self-control, resilience and adaptability in a fast-paced environment.
* Ability to communicate effectively across different business units and functions.