At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving.
Founded in Grenoble in 1865, and still headquartered in the city to this day, we’re a family-run business with a proud history of innovation – including the invention of the press stud.
Human values have driven our success for over 158 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first.
Today we employ more than 8,500 people in 25 countries worldwide. And we’re committed to leading in sustainability for the global fastening and assembly market.
Connect the parts that keep the world moving
Working in a clean, green and high-tech production environment, you’ll help build cutting-edge fastening and assembly systems for the innovations we all rely on.
Your role involves being the first contact for customers and suppliers in incidents, coordinating solutions internally, and ensuring follow-up until resolution. You will handle customer queries and complaints with immediate responses and ongoing incident monitoring, maintaining contact to ensure customer satisfaction. Additionally, you will be responsible for quality assurance of suppliers and their development, preparing approval reports for new parts, participating in projects up to PPAP dossier preparation, supporting homologation and metrology reports, and monitoring projects at homologation level, including first samples and metrology management in the laboratory.
Role and responsibilities
* First response to customers / suppliers and support for technical queries.
* Handling customer complaints, incident registration, and creating 8D analysis reports.
* Monitoring customer satisfaction and response timeliness.
* Supporting internal complaint analysis, participating in analysis meetings, and creating metrology reports.
* Visiting customers regularly to ensure quality standards.
* Auditing suppliers periodically to ensure quality levels and supporting process innovation and development.
* Negotiating customer charges.
* Preparing approvals according to PPAP requirements, documentation, and metrology.
* Creating control plans in SAP.
* Managing IMDS submissions.
* Re-qualifying serial parts.
* Participating in new development projects as a Quality Project team member.
* Assisting with feasibility studies and managing laboratory testing internally and externally.
Education and experience
* Technical Engineer qualification.
* 2-3 years' experience in the automotive industry in a similar role.
* Knowledge of automotive quality standards and ISO/IATF regulations.
* Core tools expertise (PPAP, MSA, FMEA, R&R, etc.).
* Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
* Experience handling customer and supplier complaints.
* Experience with PPAP documentation for Tier 1 suppliers and OEMs (VW, Ford, Stellantis).
* Experience conducting VDA 6.3 audits.
Skills
* Fluent in Catalan/Spanish and English (spoken and written).
* French and German skills are desirable.
* Excellent interpersonal communication skills.
* Motivated, responsible, organized, and rigorous.
* Customer-focused and oriented.
* Ability to work under stress and handle customer incidents effectively.
* Proactive, dynamic, and team-oriented.
* Strong problem-solving skills.
* Persistent, pragmatic, and capable of managing problems in stressful situations.
* Ability to manage and monitor to achieve objectives.
* Alignment with AR Network values: entrepreneurship, collaboration, innovation, added value, respect, and enjoyment.
What we offer
Join a team central to our operations, where your contributions are valued both as an individual and a professional, supported by our servant leadership model prioritizing your well-being.
Be part of an international, close-knit team that values respect, collaboration, and innovation. Our company has been guided by human values for over 155 years, fostering a culture of respect, collaboration, and innovation in all we do.
Enjoy opportunities for career development through on-the-job training, mentoring, and skills development. Be proud to contribute to a company committed to minimizing environmental impact and preserving ecosystems.
Location: Quality Engineer • SANT FRUITÓS DE BAGES, Spain.
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