Descriptif du poste
As an Account Manager for the Spanish or Italian market, you will be responsible for managing a portfolio of existing clients. You will oversee the entire customer lifecycle, including contract renewals, strategic account management, identifying upsell/cross-sell opportunities, and supporting the implementation of their ESG reputation programs.
Your main goal is to ensure customer satisfaction, loyalty, and growth.
Reporting to a Team Lead and working closely with the Country Manager, your responsibilities will include:
Account Management & Renewals
* Manage a portfolio of existing clients in the Spanish or Italian market
* Serve as their main day-to-day point of contact
* Prepare and lead the contract renewal process
* Identify upsell and cross-sell opportunities (additional products, support services, training…)
Technical and Functional Support on ESG Surveys
* Onboard clients to our back-office platform
* Present the features and functionalities available to them
* Support clients in setting up their surveys and throughout the project lifecycle
* Close the survey process and manage the final accreditation
Cross-functional Involvement
Participate in and take ownership of cross-functional projects aimed at improving the customer experience and platform usage.
Profil recherché
* Master’s degree (Bac+5) with 3 to 5 years of experience in account management, customer success, or B2B client-facing roles, ideally in a SaaS / HR-related environment
* Fluent in Spanish and Italian
* Strong customer service mindset and ability to build trust-based relationships
* Comfortable using CRM and back-office tools
* Deep interest in HR, CSR, and employer branding topics
* Highly organized, rigorous, and a strong team player
📍Position based in our co-working in Barcelona !
🔥 By Joining Our Teams, We Guarantee You
* The opportunity to contribute to an Impact project, that of Improving the Relationship at Work for all 🫶🏼
* A rise in skills on a multitude of subjects in a challenging environment and in a fast growing company 💚
ChooseMyCompany is a company with a mission to improve the relationship at work. We believe in the richness of diversity and the way others think. We act in an inclusive way towards each and everyone in respect of differences, minorities and disability situations.
Déroulement des entretiens
* HR Call (30 min)
* Interview with the country manager (1h)
Qui sont-ils ?
Chez ChooseMyCompany, nous croyons que donner la parole aux parties prenantes peut transformer les relations au sein des organisations.
Créée en 2011 et entreprise à mission depuis la loi Pacte, notre raison d’être est simple : valoriser la relation entre une organisation et ses parties prenantes : collaborateurs, stagiaires et alternants, candidats, clients, étudiants…
Chaque année, plus de 1 500 entreprises et écoles, en France et à l’international, nous font confiance.
Nos enquêtes certifiées et accréditations
* Renforcer leur attractivité
* Piloter des plans d’amélioration concrets et mesurables,
* Répondre aux exigences de reporting (CSRD, ESG)
Au cœur de notre activité : une plateforme SaaS qui permet aux organisations de mieux comprendre l’expérience vécue par leurs parties prenantes à travers leurs avis certifiés.
Nous sommes aujourd’hui 55 collaborateurs basés à Paris et Barcelone, engagés, passionnés et fiers de porter cette mission chaque jour.
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