.Head of Customer Success - Europe Remote Who We Are:At Cimpress Technology, we are dedicated to crafting cutting-edge, world-class software solutions to power our mass customization businesses, serving a vast customer base of over 17 million individuals worldwide and generating annual revenues in excess of US $2 billion. Our Mass Customization Platform (MCP) is a flexible ecosystem of modular, multi-tenant services that empowers Cimpress businesses to select tailored solutions that meet their unique needs, fostering rapid innovation in product launches, customer outreach, and fulfillment of customized orders. Our commitment to innovation retains our customer base and drives substantial revenue growth,as evidenced by Cimpress' revenue in FY23 from custom print products, signage, apparel, packaging, and more.About the Role:As a Head of Customer Success, you will be a part of the platform leadership team and at the forefront of our organization's customer success strategy. You will actively contribute to Product Strategy and Solutions to drive exceptional outcomes for Cimpress businesses. Your role will be pivotal in shaping and scaling our customer success initiatives and involves a range of responsibilities to ensure customer satisfaction, retention, and overall success. You will act as a trusted advisor to Cimpress businesses and guide them through the adoption, understanding, and ongoing use of our MCP capabilities.This position will involve frequent traveling to various international sites within our Cimpress Businesses, including manufacturing facilities and third-party partners.What You Will Do:Near Term:Gain extensive knowledge of the mass customization industry and Cimpress businesses.Stay updated on MCP roadmaps, industry trends,and best practices.Rapidly cultivate connections with key stakeholders and customers, including General Managers (GMs), Chief Marketing Officers (CMOs), and Chief Technology Officers (CTOs) across Cimpress businesses.Develop a deep understanding of objectives, roadmaps, challenges, and requirements of Cimpress owned businesses. Define objectives and key results for the customer success organization in collaboration with the platform domain leaders and CTO.Set metrics to indicate what success looks like.Long Term:Encourage, support, and increase the widespread adoption and active use of MCP's products and services across various customers.Understand customers' unique needs and offer solutions to address their specific challenges.Help customers understand the platform's features and functionalities,enabling them to use it effectively.Proactively identify and address customer issues and concerns to enhance overall satisfaction.Promote regular customer engagement through check-ins, business reviews, and value-driven interactions. Foster collaboration with engineering, product, and support teams to deliver a unified customer experience #J-18808-Ljbffr