Join to apply for the HVC Relationship Manager role at Betway Global .
Who we are
We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.
At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team‐players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain are constantly expanding and evolving.
Role Overview
The Betway HVC team is hiring a HVC Relationship Manager for the Spanish and LATAM market. Our team is responsible for delivering a world class experience to our most loyal customers. We put customer safety and sustainability at the heart of what we do. With a relentless will to win, we make data‐led decisions that prioritise our customers.
What you'll be doing
Being responsible for completing identification tasks and profiling our most loyal customers
Providing a seamless experience during customers compliance processes, with the goal of increasing compliance pass rates
Being customer obsessed, striving to deliver a mobile‐led experience and deliver feedback to wider stakeholders of customers experiences
Using Betway's global partnerships to create and attend a world class hospitality calendar for LATAM and Spanish customers
Using data to help assist in the automation of customer journeys with a tireless focus on mobile first gaming
Managing a sustainable cohort of account managed customers
Managing and reporting on performance with a key focus on increasing long‐term player values and retention rates
Providing a world class service to our customers that builds trust, being available and the central point of all HVC customer contact
Delivering a strong return on investment within budget for both on and off‐site hosting
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you'll bring to the table
Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
Experience working collaboratively in cross‐functional teams, with a focus on achieving shared goals
Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
Exceptional attention to detail, ensuring high standards of quality in all outputs
Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
Fluency in Spanish and English
Proven working experience of account management in an iGaming company
Experience in hosting customers, knowing what world‐class service looks like
Clear understanding of iGaming in Spain and LATAM
Strong knowledge on sports and casino products
Strong AML, Responsible Gaming knowledge inclusive of SoW and SoF
Desirable skills you've got up your sleeve
Previous experience in the sports marketing industry
Previous experience in a regulated industry, preferably gaming
Experience collaborating with cross‐functional teams to design and optimise automated user journeys
Our values are non‐negotiables
Ownership and accountability
Initiating action
Resilience
Team orientation
Integrity
What you'll get back
We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
Health Insurance
Life Assurance
Income Protection
Seniority level: Associate
Employment type: Full‐time
Job function: Marketing
Industries: Gambling Facilities and Casinos
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