We are looking for a Customer Assurance Support Specialist to join our team in León.
If you are passionate about technology, thrive in high-demand environments, and enjoy working collaboratively while maintaining direct contact with clients, we’d love to hear from you.
What the role involves:
* Create and maintain technical documentation: user guides, installation manuals, troubleshooting procedures, FAQs, etc.
* Develop and maintain dashboards and reports using Power BI or similar tools to track KPIs and solution performance.
* Manage tasks, bugs, and technical escalations using JIRA, including tracking and prioritization.
* Interact directly with clients for beta software activation, functional demonstrations, and pre-sales support.
* Coordinate with development teams to resolve technical issues and ensure high-quality solutions.
* Contribute to the continuous improvement of support and documentation processes.
* Collaborate with cross-functional teams to ensure a seamless and professional customer experience.
What you will need to succeed:
* Strong teamwork and collaboration skills.
* Experience communicating with clients via email and video calls.
* Exceptional communication skills in English (written and spoken).
* Proactive and adaptable in demanding work environments.
* Strong analytical and synthesis abilities.
* Knowledge of Latex or DesignJet printing technologies.
* Advanced proficiency with productivity tools (Outlook, Excel, PowerPoint, Word).
* Proficient in project and technical support management tools, especially Atlassian JIRA.
* Experience creating dashboards and analyzing data with Power BI or similar tools.
* Familiarity with software deployment environments and version control.
* Ability to understand technical software flows and translate them into clear, helpful documentation.
Schedule: Monday to Friday, 9:00 AM – 6:00 PM (3 days a week in the office).
Benefits include:
* Health insurance.
* Annual performance bonus.
* And much more!
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a work environment that is free from discrimination and harassment.
About the company
Learn more about our culture and daily life at HP SCDS on our social networks:
* Instagram HP SCDS
* YouTube HP SCDS
Job details
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
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