Our Account Manager will be an integral part of our AWS Sales team in EMEA. This role is based remotely in Spain .
Who We Are We enable greatness through the cloud. We thrive on working with fast growing companies around the world to solve both essential and advanced cloud challenges. DoiT provides intelligent technology that simplifies and automates cloud usage, alongside expert consultancy and unlimited technical support, all at no extra cost to our customers. Join our mission where you’ll work remotely with a committed, experienced, and global team in a collaborative and supportive culture. We are an award-winning strategic partner of Google Cloud and AWS, we provide intelligent technology, expert consultancy and unlimited technical support for customers across more than 70 countries.
The Opportunity
The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers.
Responsibilities
* Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
* Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
* Manage customer related support escalations to resolution ensuring customer satisfaction is of the highest level.
* Negotiate and close long term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
* Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
* Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and the fast growing emerging clients.
* Help aggregate customer feedback that ensures our products & solutions closely align to customer needs and requests.
* Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
* Deliver regular quarterly reviews with customers, tracking active project timelines, projected spend on respective cloud platforms and feedback on DoiT support & engagement.
* Identify Cost Optimization opportunities within Customer Cloud environment
* Work with Cloud Vendors Sales Rep on mutual customers.
Requirements:
* 3+ years of experience in an Account Management role within the Cloud Technology space.
* Fluent verbal/written communication skills in Spanish/Italian & English.
* Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships.
* Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae.
* A desire to grow within the organization and continuously broaden your skill sets.
* A great sense of humor and enjoys having fun at work.
Bonus Points
* Experience with AWS, GCP, or other major public clouds
* Cloud Certifications (AWS cloud aws cloud practitioner or Google Cloud Digital Leader certifications)
Be your truest self. Work on your terms. Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values .
We thought so too, but we’re here and happy we hit that ‘apply’ button.
* Unlimited PTO
* Flexible Working Options
* Health Insurance
* Employee Stock Option Plan
* Professional Development Stipend
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We are currently only accepting applications from candidates located within the areas specified in the job description.
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At DoiT International, our unwavering dedication to cultivating a diverse and inclusive workplace remains paramount. In line with this commitment, we are presently engaged in the collection of gender data to assess and fortify our diversity and inclusion programs.
It is imperative to emphasize that the information collected is meticulously segregated from your employment records and holds no bearing on any employment-related determinations. We wish to underscore that your privacy is rigorously safeguarded as DoiT International processes gender data in an aggregate and de-identified manner. Be assured that under no circumstances will this information be divulged or disseminated externally in a manner that compromises anonymity.
While the provision of this information is entirely voluntary, we extend an invitation for you to consider self-identifying. Such voluntary contributions substantiate and fortify DoiT's steadfast commitment to fostering diversity and inclusion within our organizational fabric.
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