PThis position is based in Spain. Candidates must have legal authorization to work in Spain and possess at least a conversational level of Spanish to collaborate effectively with the team. /ppbr/ppb# Job Description - Customer Success Manager /b /ppbr/ppWe are looking for a proactive person responsible for bensuring the success of our customers /b by performing different tasks, such as calling, emailing, planning, and coordinating general customer activities. /ppbr/ppYou will join a high-performance team to manage the portfolio (primarily Small Medium segments). Your mission includes badvising them on buying decisions, executing the onboarding of new users after purchase, and ensuring they achieve their business goals with our solution /b. /ppbr/ppThe person must be proactive in detecting customer needs, ensuring that our customers get the most out of our solution, answering doubts, and being helpful as a mandatory requirement to maintain our retention goals. /ppbr/ppb# Key Responsibilities /b /ppbr/pullibDevelop customer relationships that promote retention and loyalty. /b You will be the main point of contact for your portfolio, building trust to ensure satisfaction. /lilibDrive Product Adoption Expansion: /b You will proactively communicate new product launches and feature updates to your portfolio. Your goal is to identify which clients would benefit most from these changes to generate interest and uncover potential upgrade opportunities. /lilibManage Contract Renewals Upgrades: /b You will be responsible for the renewal cycle of your portfolio and for closing expansion deals. Note: You will lead these processes with the guidance and support of our Senior CSMs to help you handle negotiations effectively. /lilibAdvising on Buying Decisions: /b Help customers understand the best ways to utilize Influencity based on their business needs or plans, guiding them towards the right solutions. /lilibExecute the Onboarding Process: /b You will lead the \"Time-to-Value\" for new clients by conducting our standard onboarding cycle. /lilibAnalyze customer data /b to identify the best practices and usage trends within your portfolio. /lilibGather feedback /b from your customers and coordinate with the tech-team and sales team to improve internal processes /lilibStudy other customer success programs /b to bring fresh ideas. /li /ulpbr/ppb# Experience Technical Skills /b /ppbr/pullibExperience: /b 1-2 years in a customer-facing role (SaaS, Account Management, or similar). /lilibTech-Savvy Tools: /b Ability to learn our software quickly. Experience with bHubSpot /b is a strong plus, as it is our central tool for customer control and management. /lilibLanguages: /b Excellent verbal and written communication skills in bEnglish and Spanish /b. You are comfortable calling, emailing, and leading video meetings. /li /ulpbr/ppb# Soft Skills Mindset /b /ppbr/pullibRuthless Time Management: /b Ability to prioritize high-value tasks across a high volume of accounts without getting overwhelmed. /lilibProactive Empathy: /b You don't wait for the customer to complain. You anticipate customer roadblocks through data analysis and answer doubts before they become problems. /lilibAssertive Communication: /b Confidently guiding customers through our processes (like the onboarding steps) and keeping meetings on track. /lilibCommercial Awareness: /b Feeling comfortable discussing pricing, managing renewals, and spotting upgrade opportunities. /lilibResilience: /b Staying motivated and adaptable when dealing with unresponsive \"ghost\" clients or tough negotiations. /li /ulpbr/ppb# Logistics Flexibility /b /ppbr/pullibSchedule Flexibility: /bSince part of your portfolio will be based in the Americas, you must be willing to adapt your working hours occasionally to attend meetings in the late afternoon/evening (Madrid time). /lilibLocation Mobility: /bThis is a remote-friendly role based in Spain. /li /ulpIf you are in Madrid, we operate on a flexible hybrid model (going to the office occasionally). /ppIf you are based outside of Madrid, you will be asked to travel to our HQ approximately once every 2 months for team alignment. /ppbr/ppb# Why Influencity? /b /ppbr/ppAt Influencity, you’ll be part of a fast-growing company where learning and professional development are part of our culture. /pulliWork in a rapidly expanding company with exciting challenges. /liliFlexible hours remote work in a results-oriented environment. /liliExtra time off: December 24th 31st, plus your birthday! /liliChoose your laptop: MacBook or Windows (Lenovo, HP, Dell). /liliHigh-trust work culture with autonomy and ownership in your role. /liliCareer development opportunities: Performance reviews twice a year. /liliYoung, dynamic team with a \"let’s make it happen\" mentality. /liliCompetitive salary based on skills and experience. /liliEmployee benefits package (transport, training, meals, gym membership discounts, childcare and more). /liliMedical dental insurance. /liliLanguage classes in working hours. /li /ulpbr/ppb# About Us /b /ppbr/ppFounded in 2014, Influencity (Influencity.com) is the most complete AI-powered influencer marketing platform in the market. With over 70M influencers in our database, we provide brands and agencies with a full stack of solutions to manage campaigns at scale. /ppbr/ppOur mission is to become the global leader in influencer marketing. To achieve this, we need an exceptional team that thrives on growth, collaboration, and innovation. At Influencity, we believe in supporting each other, overcoming challenges together, and continuously improving—both individually and as a team. /ppbr/ppIf this sounds like you, THIS IS YOUR TEAM! We’re excited to meet you! /p