HBX Group is the world's leading technology partner in travel, connecting and empowering global brands in accommodation, transport, activities, and payments. With a network of 300,000 hotels and 60,000 high-value clients across 140 markets, we combine tech, data, and people to deliver exceptional solutions..
We are looking for a proactive and detail-oriented Application Support Engineer to join our Technology Operations team. As a key member of a globally distributed support function, you will work closely with development and product teams to investigate issues, support continuous improvement, and maintain the stability of high-scale, API-driven platforms. This is an excellent opportunity for someone with solid technical foundations who is ready to take the next step beyond junior support into a more autonomous and impactful role.
Manage and resolve support tickets and incidents, including diagnosis, analysis, and resolution of non-complex technical issues.
Assess incident criticality and business impact to support effective prioritization.
Test and validate fixes delivered by development teams before release.
Deliver timely, high-quality technical support to internal stakeholders across the organization.
Continuously improve support processes and contribute to operational excellence.
Solid experience supporting API-based applications and understanding system integrations.
Working knowledge of at least one programming language to support analysis and problem-solving.
Previous experience in an Application Support, Technical Support, or similar role (junior +).
Experience working in high-availability, global environments is highly desirable.
Familiarity with monitoring tools, metrics analysis, and incident management processes .
Degree in Computer Science, Engineering, or a related technical field is a plus.
Advanced English is a must