Overview
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Position Overview
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MCI es una empresa líder en Externalización de Procesos de Negocio (BPO) que se especializa en ofrecer soluciones personalizadas para satisfacer las diversas necesidades de nuestros clientes.
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Con un compromiso con la excelencia y un enfoque en la innovación, nos hemos establecido como un socio de confianza en la industria.
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Estamos buscando personas dedicadas y con experiencia para unirse a nuestro equipo como Supervisores de Centro de Llamadas.
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Si tienes pasión por el liderazgo, una sólida comprensión de las operaciones de un centro de llamadas y un compromiso con la excelencia, te invitamos a postularte para estas posiciones gratificantes.
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Para ser considerado para esta posición, debes completar una solicitud completa en nuestra página de carreras de la empresa, que incluye preguntas de selección y una breve prueba previa al empleo.
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Responsibilities
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Liderar y supervisar un equipo de supervisores de centro de llamadas.
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Desarrollar e implementar estrategias para mejorar el rendimiento y la eficiencia del centro de llamadas.
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Monitorear y analizar las métricas del centro de llamadas para identificar tendencias y áreas de mejora.
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Proporcionar coaching y orientación a los supervisores para garantizar el éxito del equipo.
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Implementar medidas de aseguramiento de la calidad para mantener los estándares de servicio.
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Manejar consultas complejas de clientes y escalaciones.
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Colaborar con otros departamentos para implementar mejoras de procesos.
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Asegurar el cumplimiento de las políticas y procedimientos de la empresa.
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Qualifications
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Grado Asociado, Certificación o Combinación Equivalente de Capacitación y Experiencia.
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Experiencia previa en operaciones de centros de llamadas.
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Sólidas habilidades de liderazgo e interpersonales.
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Excelentes habilidades de comunicación y resolución de problemas.
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Capacidad para realizar múltiples tareas y trabajar en un ambiente dinámico.
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Dominio de tecnologías y software de centros de llamadas.
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Conocimiento de las regulaciones de la industria y requisitos de cumplimiento pertinentes.
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Capacidad para leer y hablar inglés con fluidez.
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Compensation & Benefits
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WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
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At MCI, we believe that your hard work deserves recognition and reward.
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Our compensation and benefits packages are designed to be competitive and to grow with you over time.
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Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
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What You Can Expect From MCI
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We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck.
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Our team members enjoy
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Paid Time Off: Earn PTO and paid holidays to take the time you need.
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Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
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Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days.
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Benefit options vary by location.
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Retirement Savings: Secure your future with retirement savings programs, where available.
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Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
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Life Insurance: Access life insurance options to safeguard your loved ones.
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Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
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Paid Training: Learn new skills while earning a paycheck.
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Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
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Casual Dress Code: Be comfortable while you work.
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Compensation & Benefits That Fit Your Life: MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations.
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While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
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If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you.
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Apply today!
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Physical Requirements
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This job operates in a professional office environment.
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While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
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The employee will be regularly required to operate a computer and