Accommodation Operations Specialist
As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!
We're seeking an experienced Accommodation Operations Specialist to join our Accommodation team in Barcelona office. We are seeking someone who is service-oriented, passionate about travel, proactive, and eager to take on new challenges, contributing to building strong relationships with our partners. If you're ready to soar, we're ready to take you there.
What you will do:
* Communicating with third-party providers and wholesalers in a B2B environment, while closely coordinating with the B2C customer service team to ensure smooth operations and timely issue resolution;
* Delivering two-sided support by handling both internal and external requests in a timely, solution-oriented manner.
* Resolving partner and customer concerns by following established procedures and applying problem-solving when needed. Collaborating with inventory and cross-functional teams to ensure seamless day-to-day operations;
* Sharing clear and actionable feedback to support continuous improvement and team performance;
* Contributing to the creation and maintenance of operational documentation and process guidelines;
* Taking initiative on preventive tasks to anticipate customer needs and enhance the service experience;
* Maintaining strong knowledge of products, tools, and workflows to provide accurate and effective support.
* Working with CRM and ticketing systems to manage queries, ensure follow-up, and maintain productivity and SLA compliance.
* Adjusting smoothly to new tools, processes, and evolving customer needs while supporting team goals in a fast-moving environment.
What you need to succeed:
Good to have
* Tourism studies or previous experience in the industry;
* Experience in customer service or front office positions;
* Advanced level of English and proficiency in any other European language;
* Excellent written and oral communication skills;
* Client focused and empathetic;
* Ability to adapt fast to continuous changes;
* Organised- will handle a large volume of data and many different software;
* Computer savvy: comfortable with Google tools (Gdocs, Gcalendar, Gsites) and CRM;
* Self motivation and teamwork are expected.
What’s in it for you?
* A rewarding Compensation package! 💥 Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
* Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program;
* Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
* Your Well-being is our Priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best;
* Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices;
* Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.
Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO! If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now! Help our diverse, inclusive, and passionate team shape the future of travel.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.
#J-18808-Ljbffr