Role : Cloud Contact Centre Engineer
Location: Madrid Spain (Remote)
Type : Permanent
Must be fluent English Speaker
We are at Coforge hiring Cloud Contact Centre Engineer with AWS, Voice Biometrics, Python and SDLC, of software design and implementation, security, cloud, infrastructure as code and CI/CD eg Git workflows in Madrid Spain
Job Description:
* The Cloud Contact Centre team is responsible for the support and transformation in Santander's Amazon Connect and SCV services based on AWS and Salesforce SaaS platforms that enable Santander to handle customer interactions.
* Our Amazon Connect services are primarily based on Amazon Lex, Amazon Contact flows and Lambda functions (Python) that integrate with internal and 3rd party systems (e.g. Payments backend, Accounts services, Nuance Voice Biometrics, etc) and AWS services (e.g. DDBs, Kinesis, API Gateway, etc).
* This job posting is for developer roles that will form a pivotal part in the Agile squads leading transformation and BAU activities
* You will be joining an IT Digital team located in Lisbon, Malaga, Madrid or Cantabria that works together with Santander UK.
* Developer role working with the technical leads in the Cloud Contact Centre. Working in an Agile squad as AWS Developer taking users stories related to primarily, AWS Lambda development as well as Amazon Connect and Amazon Lex.
Mandatory Skills
* IS HIGH PRIORITY TO HAVE AWS Lambda/Python SKILLS (BLOKING)
* Development and implementation using Python on AWS Lambda functions.
* Development and implementation of Amazon Connect solutions with Contact Flow and Amazon Lex development.
* Practical programming language experience in Python (must) and Java, Javascript.
* SDLC, of software design and implementation, security, cloud, infrastructure as code and CI/CD eg Git workflows
* Continuous delivery systems and methodologies on AWS e.g. CloudFormation, SAM CLI, etc
* AWS overall architecture (AWS Cloud Fundamentals).
* Strong written and verbal communication skills in English (minimum C1)
Nice To Have Skills
* AWS certification(s)
* Familiar with Agile methodologies, Scrum and Kanban leveraging JIRA and Confluence
* Al training or experience
* Experience in Contact Centre and IVRs